Field Service Transformation

Transform your business through the field force digitization services with Capgemini to optimize your operating costs and improve customer satisfaction.

Customers Need Digitally Empowered Field Forces

In this era of digital businesses, customers expect the same level of service regardless of their location. This means that your employees in the field must have access to the same assets and capabilities as your staff that is located in the branch so that they can make critical decisions and take appropriate actions faster

This is a competitive imperative. Organizations are investing in digital solutions that enable a more connected mobile workforce in the field. By transforming your field service, you can expect the following:

  • Greater productivity
  • Better performance and efficiency
  • Positive customer relationships
  • Cost reduction


Leverage Digital to Redefine Field Operations Management

Digital technologies provide real-time data and service access to field sales and service force, which leads to better customer response and increased sales.

Four examples of field operations that you can improve with a digital field force with Capgemini:

  • Services: Real-time access to repair procedures, maintenance manuals and customer service history for better issue resolution and improve customer-face time
  • Asset tracking: Automation provides real-time visibility  that will improve productivity and increase financial return on assets
  • Inventory: Make inventory management, routing and load planning more efficient
  • Workforce and fleet management: Real-time connection to the field force to maximize  their productivity

Capgemini has extensive experience building solutions that address the field service needs of our clients.

  • Developed a mobile solution that helped a Danish Energy company inspect their wind turbines. It helps the field service staff view required information and enter observations in the field through a well designed user interface.
  • Developed an app for a leading confectioner, which allowed plant managers to view field service notifications. The app allows plant managers to immediately trigger notifications, while on an inspection, in the plant, thus initiating maintenance activities faster.

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