We believe that customer experience is about creating five key connections. These are both external – with customers – and internal – with the various units and functions within your organization.
The key to developing these connections lies within building core DCX capabilities. These capabilities are essential to connect with the ever-changing needs of your customers in a way that delivers value at speed for both your business and your consumers.
DCX at Capgemini
Capgemini DCX meaningfully connects you to your customers and consumers by better connecting and aligning your data, your systems, your enabling processes, your partner ecosystem and your people to create extraordinary mutual value. We partner with you to make the right connections across the whole of your enterprise so that you can create experiences that deliver rapid and sustainable value for your customers and your company. For Capgemini credentials and client success stories, please click here.
How we deliver value at speed
Operating where data, design and technology intersect
We understand what makes a great digital customer experience. It’s why our proposition reaches both broadly into the customer environment and deeply into the enterprise.
Collaborating to deliver value for you and your customers
We believe it is vital to work in collaboration with you to craft the right connections across the entirety of your organization and your partner ecosystem. This guarantees that you will create sustainable value for your customers and your business.
Rigorous methodologies and an adaptive process
Our experience and expertise is underpinned by a suite of proven tools, accelerators and methodologies which, when paired with our highly adaptive process, ensure we can meet the specific DCX needs of your business.
Deep ecosystem relationships
We have strategically aligned (and co-created with) class-leading partners to accelerate our collective impact.
Our sector focus keeps us closely attuned to the industries we serve. We further believe that the real magic happens at the intersection of sector and discipline expertise.
A commitment to DCX
Our teams are broken down into tightly coupled capabilities to get the dual benefit of specialization and collaboration in the pursuit of sustainable competitive advantage for our clients.