Digital Customer Experience

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Experience is the new battleground, how you connect is how you win. Read our Insights to learn more, and connect with us to hear how you can win.
The Evolution of Retail Experience
Point of View

The Evolution of Retail Experience

How is technology transforming the shopping experience?

Online and traditional high-street retailers are changing the way they market, sell and maintain customer relationships

The disconnected customer

The Disconnected Customer

Consumers are ready to reward better experiences.

What can digital customer experience leaders teach us about connecting with customers? Learn more.

Collaborative Customer Experience
Point of View

Collaborative Customer Experience

From UX to CX: Rethinking the Digital User Experience as a Collaborative Exchange.

What makes for a valuable user experience – one where customers extract value and the firm captures profit?

Capabilities

Our Connected Capabilities Solve Whole Problems.

There are five distinct and intrinsically overlapping areas, we look at our organization in this way.
Create a contextual view of the consumer and the journey with the brand.

Journey Mapping

Highlight opportunities for valued interactions and higher levels of engagement though a visual interpretation of the overall story your client has.

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Imagining and designing a simple and impactful experience regardless of channel, across the entire journey and over time.

Digital content strategy

Drive impactful experiences via valuable planning, development, and management of the content used in the different channels across the experience.

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Campaign Design

Identify the process of creation of customer marketing campaigns across all channels for customers and prospects.

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Architect & deploy adaptive technology solutions that power the aggregation of data and insights to deliver personalized, adaptive experiences across channels.

IT Digital Platform

Integrate solutions and aggregates data to serve your customers interactions across channels in a seamless and trusted way.

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The effective measurement of each interaction and the attribution of interactions across the customer journey.

KPI development

Enabling informed business decisions based on clearly defined metrics to improve company performance in line with corporate strategy.

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Activate & transform people, governance & organizations to fit emerging business objectives.

Digitization Strategy

Focus on all aspects of digitization - from the operational processes and technological capabilities to business model reinvention.

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Process Re-imagination

Analyse and re-design workflows and processes within and between organizations to help achieve significant improvements in key performance measures.

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Maturity Assessments

The first step in understanding your company’s digital capabilities, relative to the broader market and your industry peers.

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Client Stories

Success comes by skilfully connecting customer experience to your customers’ ever changing needs in a way that delivers value at speed for both business and customer. Read about how our clients have achieved success.

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Boulanger Kick-Starts Its Big City Stores with Exciting New Concept: Virtual Walls that Showcase Its Entire Product Portfolio and More

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Capgemini and Ecolab embark on transformational CRM journey, together

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Capgemini enables a leading restaurant chain to offer personalized digital media experience to its customers

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HEMA Empowers Employees with Anytime Anywhere Access to its Unique Portal

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Point-of-Sale Upgrade Boosts Customer Experience, Reduces Downtime, and Saves Money for Leading European DIY Retailer

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Cost Efficiencies up by 50% at Jardine Group Thanks to Finance Transformation

We understand what makes a great digital customer experience. Contact one of our experts today.
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