Digital Customer Experience
Delivering with high client satisfaction
In a recent study by Gartner, Capgemini is positioned in the leaders quadrant. Read more.
Customer experience - the part that the customer sees, touches & feels is just the tip of the iceberg.
Customer experience is the key business differentiator – and sustainable advantage only comes from connecting the operational layers that define & enable that experience.
Are Traditional Loyalty Programs Broken?
Launching a loyalty program is expensive & complex. But does this translate into increased customer engagement? Learn how a well-designed, engagement-based loyalty program will create a virtuous cycle: stronger customer relationships, greater advocacy, and enhanced loyalty.
Telecoms is driving & enabling the changing consumer behaviors.
Consumer want a different telco: a digital-only operator that exclusively uses digital channels to interact with consumers & offers competitive data plans.
Boulanger Kick-Starts Its Big City Stores with Exciting New Concept: Virtual Walls that Showcase Its Entire Product Portfolio and More
Capgemini and Ecolab embark on transformational CRM journey, together
Capgemini enables a leading restaurant chain to offer personalized digital media experience to its customers
HEMA Empowers Employees with Anytime Anywhere Access to its Unique Portal
Point-of-Sale Upgrade Boosts Customer Experience, Reduces Downtime, and Saves Money for Leading European DIY Retailer
Cost Efficiencies up by 50% at Jardine Group Thanks to Finance Transformation