{"id":869551,"date":"2024-11-07T05:35:16","date_gmt":"2024-11-07T05:35:16","guid":{"rendered":"https:\/\/www.capgemini.com\/de-de\/?post_type=research-and-insight&#038;p=869551"},"modified":"2026-01-22T07:45:49","modified_gmt":"2026-01-22T07:45:49","slug":"citizen-services-for-life","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/de-de\/insights\/research\/citizen-services-for-life\/","title":{"rendered":"B\u00fcrgerdienste f\u00fcr das Leben"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-services-PoV.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 43%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Public sector<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\"><br>B\u00fcrgerdienste f\u00fcr das Leben <\/h1><\/div><h2 class=\"reasearchInsightTitle\">Personalisierung von E-Government-Diensten durch einen Life Event-Ansatz<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-Services-for-Life-Personalizing-eGovernment-through-a-life-events-approach.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><span>Download PDF<\/span><span class=\"type\">3 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=912575\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=912575&amp;text=Citizen%20services%20for%20life\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=912575&amp;text=Citizen%20services%20for%20life\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-einfach-effizient-und-menschenzentriert-ein-life-event-ansatz-kann-die-art-und-weise-revolutionieren-wie-organisationen-des-offentlichen-sektors-digitale-dienste-bereitstellen\"><strong>Einfach, effizient und menschenzentriert: Ein Life Event-Ansatz kann die Art und Weise revolutionieren, wie Organisationen des \u00f6ffentlichen Sektors digitale Dienste bereitstellen. <\/strong><\/h3>\n\n\n\n<p>Doch die Zusammenf\u00fchrung aller daf\u00fcr erforderlichen Informationen und Transaktionsf\u00e4higkeiten kann sehr komplex sein.<\/p>\n\n\n\n<p>In unserem Bericht werden f\u00fcnf kritische Faktoren genannt, die Regierungen ber\u00fccksichtigen m\u00fcssen, bevor sie sich auf diese Transformationsreise begeben k\u00f6nnen. Er erkl\u00e4rt auch die zentrale Rolle von menschenzentriertem Design und Transparenz bei der Entwicklung von digitalen B\u00fcrgerdiensten, die f\u00fcr alle funktionieren.<\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video is-style-cg-sapphire3 section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">Citizen Services<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Life Events<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/R4MMPKlPQvQ?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong><strong>Von 10 auf vier<\/strong><\/strong><\/p>\n\n\n\n<p>Die Anzahl der Kontakte, die frischgebackene Eltern in Estland mit den Beh\u00f6rden haben m\u00fcssen, ist gesunken, seit das Land 200 Dienstleistungen rund um Lebensereignisse (Life Events) neu organisiert hat.<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-funf-kritische-faktoren-fur-die-erfolgreiche-erbringung-von-dienstleistungen-rund-um-life-events\">F\u00fcnf kritische Faktoren f\u00fcr die erfolgreiche Erbringung von Dienstleistungen rund um Life Events<\/h4>\n\n\n\n<p>Regierungen, die zu einem Lebensereignismodell \u00fcbergehen wollen, m\u00fcssen die Grundlagen daf\u00fcr schaffen:<\/p>\n\n\n\n<ol style=\"list-style-type:1\" class=\"wp-block-list\">\n<li><strong>Daten gemeinsam nutzen <\/strong><br>Umsetzung der Strategien, der Verwaltung und der \u00d6kosysteme f\u00fcr die Speicherung und den Austausch von Daten auf sichere Weise.<\/li>\n\n\n\n<li><strong>Einf\u00fchrung einer Governance <\/strong><br>Einf\u00fchrung von Modellen f\u00fcr die Datenverwaltung, um die Zusammenarbeit zu f\u00f6rdern und Verbindungen zwischen \u00f6ffentlichen und privaten Systemen zu erm\u00f6glichen.<\/li>\n\n\n\n<li><strong>Zugang zu Diensten durch einheitliche digitale eIDs&nbsp;<br><\/strong>Konzentration auf den Aufbau digitaler B\u00fcrgeridentit\u00e4ten als Eckpfeiler der gemeinsamen Datennutzung und der einmaligen Kommunikation.&nbsp;<\/li>\n\n\n\n<li><strong>Umsetzung der Once-Only Kommunikation (OOC)<\/strong><br>Sicherstellen, dass die B\u00fcrger ihre Daten nur einmal an die Beh\u00f6rden \u00fcbermitteln m\u00fcssen, die sie dann an andere Dienstleister weiterleiten.<\/li>\n\n\n\n<li><strong>Neue Technologien erforschen, um alte Probleme zu l\u00f6sen<\/strong><br>Weiterhin in Innovationen und neue Technologien investieren, um die Herausforderungen bei der gemeinsamen Nutzung von Daten und digitalen Identit\u00e4ten zu bew\u00e4ltigen.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-die-entscheidende-rolle-des-menschenzentrierten-designs-nbsp\">Die entscheidende Rolle des menschenzentrierten Designs&nbsp;<\/h4>\n\n\n\n<p>In unserem Bericht wird erl\u00e4utert, warum es f\u00fcr die Schaffung effektiver, integrativer und konsistenter Dienste f\u00fcr Life Events unerl\u00e4sslich ist, die B\u00fcrger in den Mittelpunkt der digitalen Gestaltung zu stellen. Anschlie\u00dfend werden vier Wege aufgezeigt, wie Regierungen dies erreichen k\u00f6nnen: Festlegung gemeinsamer Standards f\u00fcr die Bereitstellung, Gestaltung f\u00fcr lokale Bed\u00fcrfnisse, sektor\u00fcbergreifende Zusammenarbeit und Schaffung digitaler Dienste, die jeder nutzen kann.<\/p>\n\n\n\n<p>Abschlie\u00dfend betrachten wir die Bedeutung von Transparenz f\u00fcr die Vertrauensbildung, die F\u00f6rderung des Datenaustauschs und die Akzeptanz digitaler Dienste durch die Nutzer.<\/p>\n\n\n\n<p>Nehmen Sie Kontakt auf, wenn Sie mehr \u00fcber die Bereitstellung von Dienstleistungen f\u00fcr Lebensereignisse erfahren m\u00f6chten &#8211; und dar\u00fcber, wie Capgemini Sie dabei unterst\u00fctzen kann.&nbsp;<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-Services-for-Life-Personalizing-eGovernment-through-a-life-events-approach.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download PDF<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"heading col-12 col-md-8\">\n\t\t\t\t\t\t\t\t<h2>Weitere L\u00f6sungen<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 961eb22f-ec55-4bb6-bd68-d66a831408e5\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire3\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Citizen services : Human-centered by design\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCitizen services : Human-centered by design\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Wir arbeiten mit Organisationen des \u00f6ffentlichen Sektors auf der ganzen Welt zusammen, um digitale Dienste zu entwickeln.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWir arbeiten mit Organisationen des \u00f6ffentlichen Sektors auf der ganzen Welt zusammen, um digitale Dienste zu entwickeln.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Mehr erfahren auf capgemini.com \u00fcber Citizen services : Human-centered by design\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\" href=\"https:\/\/www.capgemini.com\/solutions\/citizen-services\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tMehr erfahren auf capgemini.com\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 65% 32%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t","protected":false},"excerpt":{"rendered":"<p>Personalizing eGovernment through a life events 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