{"id":802508,"date":"2022-12-20T14:38:30","date_gmt":"2022-12-20T13:38:30","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=842514"},"modified":"2025-03-05T05:06:24","modified_gmt":"2025-03-05T05:06:24","slug":"shaping-the-ai-enabled-customer-experience","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/de-de\/insights\/research\/shaping-the-ai-enabled-customer-experience\/","title":{"rendered":"Das KI-gest\u00fctzte Kundenerlebnis gestalten"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:49% 43%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Data and AI<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Das KI-gest\u00fctzte Kundenerlebnis gestalten<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=842514\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=842514&amp;text=Shaping%20the%20AI-enabled%20customer%20experience%EF%BF%BC\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=842514&amp;text=Shaping%20the%20AI-enabled%20customer%20experience%EF%BF%BC\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\">Ein effektiver KI-gesteuerter kundenorientierter Ansatz kann die steigenden Erwartungen der Kunden von heute erf\u00fcllen und Finanzdienstleister in die Lage versetzen, das richtige Kundenerlebnis zur richtigen Zeit zu bieten &#8211; und so den Umsatz und die Kundenzufriedenheit zu steigern<\/h3>\n\n\n\n<p>Die KI revolutioniert die F\u00e4higkeit der Branche, aus allen Daten Erkenntnisse zu gewinnen und diese zur Wertsch\u00f6pfung einzusetzen. Aus Sicht der Kunden f\u00fchrt der zunehmende Einsatz dieser Technologien jedoch nicht immer zu einem verbesserten Kundenerlebnis.<\/p>\n\n\n\n<p>Mit einem kundenorientierten Ansatz kann KI nicht nur dazu genutzt werden, den Kunden zu verstehen, sondern auch den Kontext jeder Interaktion, sodass sie die Bed\u00fcrfnisse und Erwartungen des Kunden in diesem Moment widerspiegelt. Finanzdienstleister k\u00f6nnen KI datengest\u00fctzt einsetzen, um einen &#8220;kundenorientierten Motor&#8221; zu schaffen, der die Entwicklung und Bereitstellung leistungsstarker Kundenerlebnisse unterst\u00fctzt.<\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-counter-para section counter-para-section\"><div class=\"container\"><div class=\"article-text\"><div class=\"content-title\"><h3>KI-gest\u00fctzte Kundenerfahrung kann zu diesen Ergebnissen f\u00fchren:<\/h3><\/div><\/div><div class=\"row statistics-list\"><div class=\"col-md-4 statistic\"><div class=\"statistic-top\">10%<\/div><span class=\"statistic-bottom\">Einnahmensteigerung<\/span><\/div><div class=\"col-md-4 statistic\"><div class=\"statistic-top\">20%<\/div><span class=\"statistic-bottom\">Erh\u00f6hung der Kundenzufriedenheit<\/span><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-counter-para section counter-para-section\"><div class=\"container\"><div class=\"row statistics-list\"><div class=\"col-md-4 statistic\"><div class=\"statistic-top\">60%<\/div><span class=\"statistic-bottom\">geringerer Aufwand bei der Auswahl der Zielgruppen<\/span><\/div><div class=\"col-md-4 statistic\"><div class=\"statistic-top\">13%<\/div><span class=\"statistic-bottom\">Kostenersparnis<\/span><\/div><\/div><\/div><\/section>\n\n\n\n<p>Diese Technologien erm\u00f6glichen es, schnell mit gro\u00dfen Datenmengen zu arbeiten, zu verstehen, wer die Kunden sind und was sie zu tun gedenken, Wege zu finden, sie effektiver zu bedienen, und das alles nahezu in Echtzeit.<\/p>\n\n\n\n<p>Im Gegensatz zu herk\u00f6mmlichen Ans\u00e4tzen erm\u00f6glicht KI es Unternehmen, ihr Kundenverst\u00e4ndnis kontinuierlich zu verbessern und Kundenerlebnisse dynamisch umzugestalten, um ihnen einen echten Mehrwert zu bieten &#8211; was wiederum langfristige Beziehungen f\u00f6rdert, von denen sowohl Kunden als auch Unternehmen profitieren.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-warum-capgemini\">Warum Capgemini<\/h4>\n\n\n\n<p>Capgemini ist f\u00fchrend in der Entwicklung und Bereitstellung modernster Technologiel\u00f6sungen, die den gesch\u00e4ftlichen Herausforderungen von heute und morgen gerecht werden. Laden Sie unseren neuen Point of View herunter und kontaktieren Sie uns, um zu erfahren, wie wir Sie dabei unterst\u00fctzen k\u00f6nnen, das Kundenerlebnis in Ihrem Unternehmen mit einem KI- und datengesteuerten Ansatz zu verbessern.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/02\/Capgemini_Shaping_the_AI_enabled_customer_experience_Final.pdf\"><strong>Download Point of View<\/strong> <\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":440,"featured_media":802510,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"86ed85c1-c244-40bb-84a4-34fefaea7d45\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"05dacb09-15ee-4476-9236-777b9c774305\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":50,"primary_term":"Data 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