{"id":768836,"date":"2022-05-17T11:33:00","date_gmt":"2022-05-17T11:33:00","guid":{"rendered":"https:\/\/www.capgemini.com\/de-de\/?post_type=research-and-insight&#038;p=768836"},"modified":"2025-03-05T05:50:39","modified_gmt":"2025-03-05T05:50:39","slug":"charging-as-a-service-what-customers-expect-from-charging","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/de-de\/insights\/research\/charging-as-a-service-what-customers-expect-from-charging\/","title":{"rendered":"Charging-as-a-Service &#8211; was Kunden vom Laden erwarten"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/05\/Charging_Study_Cover_2.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:51% 63%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Mobility<\/span><\/div><\/div><div class=\"brandInfo\"><div class=\"brandLogo\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-invent.svg\" alt=\"capgemini-invent\"\/><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Charging-as-a-Service &#8211; was Kunden vom Laden erwarten<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/08\/Charging-as-a-service-study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><span>Laden Sie die Studie jetzt herunter:<\/span><span class=\"type\">2 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/de-de\/insights\/research\/charging-as-a-service-what-customers-expect-from-charging\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/de-de\/insights\/research\/charging-as-a-service-what-customers-expect-from-charging\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Die Umstellung auf Elektrofahrzeuge ist in vollem Gange und stellt sowohl die Kunden als auch die Automobilhersteller vor mehrere Herausforderungen. Ein wesentlicher Bestandteil des \u00dcbergangs ist der Wechsel vom Betanken eines Verbrennungsmotors zum Aufladen eines Elektrofahrzeugs und das damit verbundene Kundenerlebnis. Um das Ladeerlebnis der Kunden zu verbessern, muss das Laden schnell, effizient, bequem und nachhaltig sein.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>In den vergangenen Jahren hat Capgemini Invent den Markt f\u00fcr Elektrofahrzeuge genau beobachtet und h\u00e4ufig die j\u00fcngsten Trends analysiert &#8211; sowohl auf der Angebots- als auch auf der Nachfrageseite.<\/p>\n\n\n\n<p>Im Rahmen unserer Publikationsreihe zum Thema Charging-as-a-Service werden wir die Kundenerwartungen im Kontext des Ladens in verschiedenen M\u00e4rkten skizzieren. In dieser Studie er\u00f6rtern wir zentrale Handlungsfelder zur Verbesserung des Kundenerlebnisses beim Laden mit Fokus auf den deutschen Markt. Am Ende des Artikels werden Hebel aufgezeigt, mit denen man sich als Automobilhersteller m\u00f6glicherweise differenzieren kann.<\/p>\n\n\n\n<p>Basierend auf unseren vier Schl\u00fcsseldimensionen muss das Laden sein:<\/p>\n\n\n\n<p>Schnell: Bereitstellung immer schnellerer Ladel\u00f6sungen und Anpassung der Ladegeschwindigkeit an den jeweiligen Anwendungsfall (z. B. Laden zu Hause oder an der Autobahn), um die Produkt-Kunden-(Markt-)Passung unter Ber\u00fccksichtigung von Kosten, Integrationsaufwand und technischer Leistung sicherzustellen.<\/p>\n\n\n\n<p><strong>Effizient:<\/strong> Verwandeln Sie die Hauptschmerzpunkte beim Laden, die mit der Wartezeit zusammenh\u00e4ngen, in ein aufregendes Kundenerlebnis, indem Sie spezielle Unterhaltungs- und Annehmlichkeitsl\u00f6sungen vor Ort anbieten und gleichzeitig neue Umsatzpotenziale erschlie\u00dfen.<\/p>\n\n\n\n<p><strong>Bequem:<\/strong> Verbessern Sie den Ladevorgang, indem Sie den Trend zu bequemen Lade- und Zahlungsl\u00f6sungen nutzen, um die Transparenz zu erh\u00f6hen und differenzierende Produkte als Schl\u00fcsselaspekt zuk\u00fcnftiger Angebote zu schaffen.<\/p>\n\n\n\n<p><strong>Nachhaltig:<\/strong> Bieten Sie nachhaltige Angebote, die relevante Aspekte der eMobilit\u00e4t sowie Ladevertr\u00e4ge mit \u00d6kostrom integrieren und kombinieren, um echte Nachhaltigkeit zu erm\u00f6glichen und Differenzierungspotenziale zu generieren.<\/p>\n\n\n\n<p>Nur die Bereitstellung von kundenorientierten L\u00f6sungen und Dienstleistungen, die die Kundenerwartungen aus erster Hand in den Mittelpunkt der Entwicklung und des Betriebs stellen, wird und kann sich durchsetzen, um den Grundstein f\u00fcr den sp\u00e4teren Erfolg aktueller und aufstrebender Akteure im eMobility-\u00d6kosystem zu legen &#8211; OEMs, MSPs, CPOs, Energieversorger, Dienstleistungs- und Softwareanbieter oder alle anderen Akteure, die eine aktive Rolle spielen oder spielen wollen.<\/p>\n\n\n\n<p>In einer sp\u00e4teren Version werden wir unsere Kundeneinblicke auf weitere M\u00e4rkte wie Europa, China und Nordamerika ausweiten &#8211; bleiben Sie dran!<\/p>\n\n\n\n<p>Vielen Dank an die Co-Autoren <a href=\"https:\/\/www.linkedin.com\/in\/christian-hummel1\/\" target=\"_blank\" rel=\"noreferrer noopener\">Christian Hummel<\/a>, <a href=\"https:\/\/www.linkedin.com\/in\/simon-sch%C3%A4fer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Simon Sch\u00e4fer<\/a>, <a href=\"https:\/\/www.linkedin.com\/in\/philippkolbeck\/\">Philipp Kolbeck<\/a> und <a href=\"https:\/\/www.linkedin.com\/in\/carolin-d%C3%B6tsch\/\">Carolin D\u00f6tsch<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-vivid-cyan-blue-color has-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/08\/Charging-as-a-service-study.pdf\"><img decoding=\"async\" class=\"wp-image-767764\" style=\"width: NaNpx;\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/08\/BDEW_Capgemini_Arbeitswelt_der_Zukunft-2.pdf\" alt=\"\">Download<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h3 data-maxlength=\"34\">Treffen Sie unseren Experten<\/h3><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/04\/1EP_PH2.png\" alt=\"Dr. Philipp M. Haaf\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"In neuem Fenster \u00f6ffnen\" href=\"https:\/\/www.linkedin.com\/in\/dr-philipp-m-haaf-5a884560\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Dr. Philipp M. Haaf<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Director Automotive, e-Mobility Specialist | Capgemini Invent<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"In neuem Fenster \u00f6ffnen\" href=\"https:\/\/www.linkedin.com\/in\/dr-philipp-m-haaf-5a884560\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Als Leiter des Bereichs eMobility bei Capgemini Invent ist Philipp Haaf ein anerkannter Vordenker der Elektromobilit\u00e4t. Er greift auf 11 Jahre Erfahrung in diesem sich schnell ver\u00e4ndernden Bereich zur\u00fcck, um Automobilherstellern und Zulieferern zu helfen, die unendlichen M\u00f6glichkeiten der digitalen Transformation zu nutzen.\nPhilipps Glaube an eine Zukunft mit nachhaltiger und menschenfreundlicher Elektromobilit\u00e4t r\u00fchrt daher, dass er als Vater Zukunftsorientiert denkt und so auch ein Anh\u00e4nger des technischen Fortschritts ist. Um diese Vision Wirklichkeit werden zu lassen, hat er sich darauf spezialisiert, Automobilunternehmen bei der Verbesserung ihrer Leistung in den nachgelagerten Aktivit\u00e4ten \u2013 Verkauf, Kundendienst und Marketing \u2013 zu unterst\u00fctzen.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider zur\u00fcck\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider n\u00e4chster\"><\/button><\/div><\/div><\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":231,"featured_media":780054,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"42d85cbc-5662-44a2-8cee-f4ff17ff2b60\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"e07213c4-2bab-4f57-866b-5f492e8cba39\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":262,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[340],"theme":[262],"brand":[220],"service":[],"industry":[25],"partners":[],"content-group":[],"class_list":["post-768836","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-study","theme-mobility","brand-capgemini-invent","industry-automotive"],"yoast_head":"<!-- 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