{"id":900848,"date":"2026-10-13T10:47:19","date_gmt":"2026-10-13T10:47:19","guid":{"rendered":"https:\/\/www.capgemini.com\/de-de\/?page_id=900848&#038;preview_id=900848"},"modified":"2026-10-13T10:47:58","modified_gmt":"2026-10-13T10:47:58","slug":"user-interactions","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/","title":{"rendered":"User interactions\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:51% 56.00000000000001%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/UX-FEI_Web-banner.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:51% 56.00000000000001%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">User interactions<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?page_id=1186013\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?page_id=1186013\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 id=\"h-an-experience-that-starts-on-one-channel-should-continue-seamlessly-on-any-other-be-it-in-store-online-social-ad-or-mobile-app\" class=\"wp-block-heading\">An experience that starts on one channel should continue seamlessly on any other, be it in-store, online, social ad, or mobile app.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Connecting these touchpoints through context \u2013 customer intent, behavior, preferences, and momentary needs \u2013 is the key to delivering effortless experiences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Modern experiences hinge on two forces: hyper-contextualization \u2013 real-time interactions that respond to a customer\u2019s environment, intent, and emotional state \u2013 and multi-connection \u2013 a network of touchpoints that enable dynamic, non-linear journeys reflective of individual needs and preferences.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Together, this creates what we call total experience: an intelligent, interconnected ecosystem where each interaction informs and invites the next, based on the needs of each individual.<\/p>\n\n\n\n<h3 id=\"h-using-context-to-connect-every-touchpoint-into-one-continuous-experience\" class=\"wp-block-heading\">Using context to connect every touchpoint into one continuous experience<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With <strong>User Interactions<\/strong>, a new AI-powered offer from Capgemini, organizations can connect touchpoints through context, blending intelligent front-end engineering with personalized content delivery to create meaningful, relevant, dynamic connections across channels, consistently and continuously.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With UX &amp;FEI, brands can create immersive, intuitive user-centric interfaces that integrate AI technology, data, and design to adapt in real time to users\u2019\u202fbehaviors, environments, and intent,\u202fmaking every touchpoint an opportunity to strengthen and extend the experience.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cEffortless experiences aren\u2019t created by chance, they\u2019re carefully architected and executed through AI, data, design, and human insight. With UX&amp;FEI, clients can bring these elements together to design intuitive, context-aware digital interfaces that deliver hyper-contextualized, multi-connected experiences that mirror customers\u2019 needs, preferences, and expectations.\u201d<\/p>\n<cite>Amish Desai, Global Offer Lead, User Experience &amp; Front-End Interactions<\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-wrapper-client-stories section-client-stories\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"clientblock-title\">Client stories<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"slider-nav-wrapper smallDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next \" aria-label=\"Slider next\"><\/button><\/div><\/div><div class=\"slider-list\"><div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/Web-banner-2880X1800.jpg\" alt=\"\"\n\t\t\tstyle=\"object-position: 62% 18%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Product digital twins bridge the digital and physical for L\u2019Or\u00e9al\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/de-de\/news\/kundenprojekte\/product-digital-twins-bridge-the-digital-and-physical-for-loreal\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">Product digital twins bridge the digital and physical for L\u2019Or\u00e9al<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>In collaboration with Capgemini, L\u2019Or\u00e9al implements the Google Cloud to establish a system whereby products are labeled with scannable QR codes that connect to digital twins describing ingredients, potential applications, and step-by-step guides for use<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/de-de\/news\/kundenprojekte\/product-digital-twins-bridge-the-digital-and-physical-for-loreal\/\" aria-label=\"Read more about Product digital twins bridge the digital and physical for L\u2019Or\u00e9al\"><span>Mehr erfahren<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2023\/12\/Subway-client-story-web-banner.png\" alt=\"Subway client story web banner\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Subway drives digital transformation to deliver a better brand experience\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/de-de\/news\/kundenprojekte\/subway-drives-digital-transformation-to-deliver-a-better-brand-experience\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">Subway drives digital transformation to deliver a better brand experience<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>Iconic global brand selects Capgemini as its strategic digital-transformation partner<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/de-de\/news\/kundenprojekte\/subway-drives-digital-transformation-to-deliver-a-better-brand-experience\/\" aria-label=\"Read more about Subway drives digital transformation to deliver a better brand experience\"><span>Mehr erfahren<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2022\/09\/tommy-hilfiger.png\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Entering the metaverse with Tommy Hilfiger Brazil\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/de-de\/news\/kundenprojekte\/entering-the-metaverse-with-tommy-hilfiger-brazil\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">Entering the metaverse with Tommy Hilfiger Brazil<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>Working with Capgemini, Tommy Hilfiger takes luxury fashion to the metaverse for its national sales convention and upcoming designs<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/de-de\/news\/kundenprojekte\/entering-the-metaverse-with-tommy-hilfiger-brazil\/\" aria-label=\"Read more about Entering the metaverse with Tommy Hilfiger Brazil\"><span>Mehr erfahren<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/06\/cs9.png\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"The Municipality of Oslo explores chatbots to respond to citizen requests\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/de-de\/?post_type=client-story&#038;p=514592\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">The Municipality of Oslo explores chatbots to respond to citizen requests<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>By partnering with Capgemini, the Municipality of Oslo develops proof of concept chatbot and RPA to respond to citizen and employee requests<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/de-de\/?post_type=client-story&#038;p=514592\" aria-label=\"Read more about The Municipality of Oslo explores chatbots to respond to citizen requests\"><span>Mehr erfahren<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2020\/12\/Capgemini_Client-Story_FILA_.webp\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"FILA transforms into an experience-driven retailer\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/de-de\/?post_type=client-story&#038;p=841012\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">FILA transforms into an experience-driven retailer<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/de-de\/?post_type=client-story&#038;p=841012\" aria-label=\"Read more about FILA transforms into an experience-driven retailer\"><span>Mehr erfahren<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<\/div><div class=\"slider-nav-wrapper largeDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next\" aria-label=\"Slider next\"><\/button><\/div><\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit is-align-center\"><div class=\"container\"><div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">What we do<\/h2><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"col-12 col-md-8\"><p><\/p><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"col-12 col-md-8\"><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active opened\"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"true\"><h3 class=\"expander-heading-title\">Total-experience delivery framework\u202f<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Experiences connected by context, informed by data, and delivered through AI.<\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p class=\"wp-block-paragraph\">As marketing enters its AI-native era, brands face a new imperative: deliver predictive, adaptive, intent-driven interactions that feel effortless. To do so, brands must consider the \u201ctotal experience,\u201d integrating technology, data, and design into a common framework that unites channels and even brands.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">With our Total-Experience Delivery Framework, brands can create, orchestrate, and scale these intelligent, proactive, predictive experiences. Supported by accelerators like\u202fRAISE for Intelligent Experiences\u202fand AI Design Pattern Libraries, teams can design adaptive front-end interfaces and embed AI-driven personalization into every interaction, enabling them to deliver adaptive journeys that respond instantly to real needs and preferences.<\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">RAISE for intelligent experiences\u202f<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Enabling endless experience pathways with AI.<\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p class=\"wp-block-paragraph\">When AI becomes a co-creator in the design process, brands can offer experiences that adapt, evolve, and respond in real time, every time.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">With RAISE\u202ffor Intelligent Experiences, Capgemini\u2019s agentic platform, brands can accelerate the creation of predictive, responsive, hyper-contextualized experiences. Reusable design patterns, modular front-end components, and personalization engines enable organizations to dramatically reduce the time it takes to build end-to-end journeys and pathway variations. At the same time, they can lower costs through AI-powered automation for key tasks within the experience lifecycle including persona building,\u202fmapping, wireframing, user story generation, coding, pain-point tracking, and continuous evolution.<\/p>\n<div class=\"content-more\"><a class=\"more2\" aria-label=\"Watch the demo video link\" href=\"https:\/\/www.capgemini.com\/solutions\/raise-for-intelligent-experiences\/\" target=\"\" title=\"\" rel=\"noopener noreferrer\">Watch the demo video<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Digital factory\u202f<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Digital products can\u2019t be built with traditional systems and processes. Today\u2019s leaders need an AI-powered engine that develops, tests, and scales new experiences with the speed and precision that the modern landscape requires.<\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p class=\"wp-block-paragraph\">With our Digital Factory\u202fwedge-offer, organizations can\u202ftransform CX delivery by rethinking foundations, team structures, workflows, and tools to improve scalability, speed, and collaboration. Our agile, pod-based teams, equipped with next-gen AI tools, enable clients to\u202fbring together designers, developers, and technologists\u202fto rapidly design, build, and launch high-quality digital products.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What organizations have to gain:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-powered efficiency:\u202fAutomate documentation and optimize code with AI boosters.<\/li>\n\n\n\n<li>Experience and agility:\u202fProven\u202fmethodology\u202fblending design thinking with agile practices.<\/li>\n\n\n\n<li>Total-Experience Delivery\u202fFramework:\u202fOur flexible CX blueprint that drives factory operations.<\/li>\n\n\n\n<li>Global collaboration: Hybrid delivery options for progress.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-even layout-even-all-purple-cards \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Research and insights<\/h2><\/div><div class=\"layout-two-card cards-normal\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/de-de\/insights\/research\/effective-investment-in-generative-ai-for-marketing\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/04\/GenAI-for-Marketing_Banner_2880X1800.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/de-de\/insights\/research\/effective-investment-in-generative-ai-for-marketing\/\" aria-label=\"Effektive Investitionen in generative KI f\u00fcr das Marketing\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">Effektive Investitionen in generative KI f\u00fcr das Marketing<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                            <a href=\"https:\/\/www.capgemini.com\/de-de\/insights\/research\/generative-ai-in-e-commerce-outcome-based-personalized-shopping-experience\/\" aria-label=\"E-commerce 2.0: Outcome-based personalized shopping with generative AI\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">E-commerce 2.0: Outcome-based personalized shopping with generative AI<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-wrapper-partners undefined section section--partners-small\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"partner-heading\">Partners<\/h2><\/div><\/div><div class=\"row\">\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/de-de\/unternehmen\/technologie-partner\/adobe\/\" class=\"partner-box-title\" aria-label=\"\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/adobe.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-adobe.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/de-de\/unternehmen\/technologie-partner\/microsoft\/\" class=\"partner-box-title\" aria-label=\"Working together to help companies boost business value with cloud-powered solutions.\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2021\/04\/microsoft-1.png?w=350&amp;quality=70\" alt=\"Partners-microsoft\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-microsoft.png?w=350&amp;quality=70\" alt=\"Partners-microsoft\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/de-de\/unternehmen\/technologie-partner\/pega\/\" class=\"partner-box-title\" aria-label=\"\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/pega.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-pega.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/de-de\/unternehmen\/technologie-partner\/salesforce\/\" class=\"partner-box-title\" aria-label=\"\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/salesforce.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-salesforce.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/de-de\/unternehmen\/technologie-partner\/sap\/\" class=\"partner-box-title\" aria-label=\"\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/sap.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-sap.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n\t\t\t<a href=\"https:\/\/www.capgemini.com\/de-de\/unternehmen\/technologie-partner\/servicenow\/\" class=\"partner-box-title\" aria-label=\"\">\n\t\t<div class=\"partner-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"partner-box-bottom\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/service-now.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/Partners-service-now.png?w=350&amp;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t<\/div>\n\n<\/div><\/div><\/section>\n\n\n\n<div data-open-first=\"false\" class=\"wp-block-cg-blocks-cg-blocks-faq-schema\"><section class=\"wp-block-cg-blocks-cg-blocks-faq-schema section section--faqs-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"content-title\"><h2>FAQ<\/h2><\/div><div class=\"filters filters--vertical\" data-max=\"100\"><div class=\"expanders filters-content\">\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>1. What is User Interactions (UX &amp; FEI)?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">User Interactions (UX &amp; FEI)is Capgemini\u2019s AI-powered approach to creating seamless, connected, and context-aware customer experiences. It blends design, data, front-end engineering, and AI to ensure every touchpoint \u2013 online, in-store, mobile, or social \u2013 feels continuous, intuitive, and personalized in real time.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>2. Why is connecting touchpoints through context important?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Customers move fluidly between channels, and they expect their experience to follow them. Contextual insights \u2013 such as intent, behavior, preferences, and immediate needs \u2013 give brands the intelligence to deliver journeys that feel effortlessly connected and endlessly relevant, no matter where they begin or when they resume.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>3. What can organizations achieve with UX &amp; FEI?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">With UX &amp; FEI, brands can leverage AI to create immersive, intuitive, user-centric experiences; reduce friction across channels; improve conversion and engagement; and design interactions that evolve in real time.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>4. Who benefits most from UX &amp; FEI?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Brands and organizations that operate across multiple channels, such as retailers, banks, telcos, mobility providers, travel and hospitality brands, entertainment companies, and public sector organizations, are the ideal clients for UX &amp; FEI. Ultimately, it is the end consumer, customer, or citizen that will benefit from continuous, consistent, contextual, and dynamic experiences enabled by this offer.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>5. What is the Total-Experience Delivery Framework?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">The Total-Experience Delivery Framework is an offer from Capgemini that helps organizations orchestrate predictive, adaptive customer journeys. Supported by accelerators like RAISE for Intelligent Experiences, and AI design pattern libraries, this framework enables teams to use AI, data, and design to build intelligent interfaces and scale personalization across every interaction.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>6. What is a \u201ctotal experience\u201d?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Total experience is an interconnected ecosystem where every interaction informs the next. By combining hyper-contextualization (real-time response to customer signals) with multi-connection (non-linear journeys across channels), brands can deliver experiences that adapt continuously to each individual.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>7. What is RAISE\u202ffor Intelligent Experiences?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">RAISE\u202ffor Intelligent Experiences is Capgemini\u2019s agentic AI platform that accelerates the creation of hyper-contextualized experiences. It reduces build time by providing reusable components, modular front-end patterns, and AI-powered automation for tasks like persona development, mapping, wireframing, coding, and journey optimization.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>8. What is Digital Factory?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Digital Factory is an AI-powered delivery model from Capgemini that accelerates the design, development, testing, and launch of digital products. It replaces traditional processes with agile, pod-based teams supported by next-gen AI tools for coding, collaboration, and product iteration.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>9. What is Experience Intelligence?<\/h3><\/div><div class=\"expander-content\">\n<p class=\"wp-block-paragraph\">Experience Intelligence is an offer from Capgemini that helps organizations deploy and scale intelligent agents across their customer experience landscape. It focuses on designing agents that are easy to adopt, evolve, and scale, aligned to real user needs, and capable of delivering measurable, repeatable outcomes.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>An experience that starts on one channel should continue seamlessly on any other, be it in-store, online, social ad, or mobile app.<\/p>\n","protected":false},"author":257,"featured_media":900849,"parent":825660,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[{\"uuid\":\"76f365ed-e593-4205-88a3-cb64d9a404c9\",\"blogId\":\"8\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/de-de\/\",\"postLink\":\"https:\/\/www.capgemini.com\/de-de\/consulting-services\/customer-first\/customer-experience-2-2\/user-interactions\/\",\"postId\":900848,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"e000e70c-5f2f-4e58-af54-24e2c7ae9b2f\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/services\/customer-first\/customer-experience\/user-experience-front-end-interaction\/\",\"postId\":1186013,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"}]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[45],"industry":[],"partners":[],"page-type":[294],"content-group":[],"class_list":["post-900848","page","type-page","status-publish","has-post-thumbnail","hentry","service-customer-experience","page-type-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>UX &amp; Front-End Interactions | AI-Powered Customer Experience - Capgemini Germany<\/title>\n<meta name=\"description\" content=\"Deliver hyper-contextualized, AI-powered user experiences with Capgemini&#039;s UX &amp; FEI. Connect touchpoints seamlessly for total customer engagement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UX &amp; Front-End Interactions | AI-Powered Customer Experience - Capgemini Germany\" \/>\n<meta property=\"og:description\" content=\"Deliver hyper-contextualized, AI-powered user experiences with Capgemini&#039;s UX &amp; FEI. Connect touchpoints seamlessly for total customer engagement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Germany\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-13T10:47:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2026\/10\/UX-FEI_Web-banner.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/\",\"name\":\"UX & Front-End Interactions | AI-Powered Customer Experience - Capgemini Germany\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2026\\\/10\\\/UX-FEI_Web-banner.jpg\",\"datePublished\":\"2026-10-13T10:47:19+00:00\",\"dateModified\":\"2026-10-13T10:47:20+00:00\",\"description\":\"Deliver hyper-contextualized, AI-powered user experiences with Capgemini's UX & FEI. Connect touchpoints seamlessly for total customer engagement.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2026\\\/10\\\/UX-FEI_Web-banner.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2026\\\/10\\\/UX-FEI_Web-banner.jpg\",\"width\":2880,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Services\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer First\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Experience\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"User interactions\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/#website\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/\",\"name\":\"Capgemini Deutschland\",\"description\":\"Make it real\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Service\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/#service\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/\",\"name\":\"User interactions\u00a0\",\"description\":\"An experience that starts on one channel should continue seamlessly on any other, be it in-store, online, social ad, or mobile app.\",\"serviceType\":\"User interactions\u00a0\",\"areaServed\":{\"@type\":\"Country\",\"name\":\"Germany\"},\"availableChannel\":{\"@type\":\"ServiceChannel\",\"serviceUrl\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"UX & Front-End Interactions | AI-Powered Customer Experience - Capgemini Germany","description":"Deliver hyper-contextualized, AI-powered user experiences with Capgemini's UX & FEI. Connect touchpoints seamlessly for total customer engagement.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/","og_locale":"de_DE","og_type":"article","og_title":"UX & Front-End Interactions | AI-Powered Customer Experience - Capgemini Germany","og_description":"Deliver hyper-contextualized, AI-powered user experiences with Capgemini's UX & FEI. Connect touchpoints seamlessly for total customer engagement.","og_url":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/","og_site_name":"Capgemini Germany","article_modified_time":"2026-10-13T10:47:58+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2026\/10\/UX-FEI_Web-banner.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/","url":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/","name":"UX & Front-End Interactions | AI-Powered Customer Experience - Capgemini Germany","isPartOf":{"@id":"https:\/\/www.capgemini.com\/de-de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2026\/10\/UX-FEI_Web-banner.jpg","datePublished":"2026-10-13T10:47:19+00:00","dateModified":"2026-10-13T10:47:20+00:00","description":"Deliver hyper-contextualized, AI-powered user experiences with Capgemini's UX & FEI. Connect touchpoints seamlessly for total customer engagement.","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/#primaryimage","url":"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2026\/10\/UX-FEI_Web-banner.jpg","contentUrl":"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2026\/10\/UX-FEI_Web-banner.jpg","width":2880,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Services","item":"https:\/\/www.capgemini.com\/de-de\/services\/"},{"@type":"ListItem","position":2,"name":"Customer First","item":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/"},{"@type":"ListItem","position":3,"name":"Customer Experience","item":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/"},{"@type":"ListItem","position":4,"name":"User interactions\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/de-de\/#website","url":"https:\/\/www.capgemini.com\/de-de\/","name":"Capgemini Deutschland","description":"Make it real","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/de-de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Service","@id":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/#service","url":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/","name":"User interactions\u00a0","description":"An experience that starts on one channel should continue seamlessly on any other, be it in-store, online, social ad, or mobile app.","serviceType":"User interactions\u00a0","areaServed":{"@type":"Country","name":"Germany"},"availableChannel":{"@type":"ServiceChannel","serviceUrl":"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/"}}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/","meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"User interactions\u00a0","url":"http:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/user-interactions\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2026\/10\/UX-FEI_Web-banner.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2026\/10\/UX-FEI_Web-banner.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Germany","logo":""},"keywords":[],"dateCreated":"2026-10-13T10:47:19Z","datePublished":"2026-10-13T10:47:19Z","dateModified":"2026-10-13T10:47:58Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"WebPage\",\"headline\":\"User interactions\\u00a0\",\"url\":\"http:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/www.capgemini.com\\\/de-de\\\/services\\\/customer-first\\\/customer-experience\\\/user-interactions\\\/\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2026\\\/10\\\/UX-FEI_Web-banner.jpg?w=150&h=150&crop=1\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2026\\\/10\\\/UX-FEI_Web-banner.jpg\"},\"articleSection\":\"Uncategorized\",\"author\":[],\"creator\":[],\"publisher\":{\"@type\":\"Organization\",\"name\":\"Capgemini Germany\",\"logo\":\"\"},\"keywords\":[],\"dateCreated\":\"2026-10-13T10:47:19Z\",\"datePublished\":\"2026-10-13T10:47:19Z\",\"dateModified\":\"2026-10-13T10:47:58Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2026\/10\/UX-FEI_Web-banner.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Germany","distributor_original_site_url":"https:\/\/www.capgemini.com\/de-de","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/pages\/900848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/users\/257"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/comments?post=900848"}],"version-history":[{"count":3,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/pages\/900848\/revisions"}],"predecessor-version":[{"id":900855,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/pages\/900848\/revisions\/900855"}],"up":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/pages\/825660"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/media\/900849"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/media?parent=900848"}],"wp:term":[{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/brand?post=900848"},{"taxonomy":"partner_type","embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/partner_type?post=900848"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/service?post=900848"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/industry?post=900848"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/partners?post=900848"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/page-type?post=900848"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/de-de\/wp-json\/wp\/v2\/content-group?post=900848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}