{"id":893515,"date":"2026-03-13T06:24:57","date_gmt":"2026-03-13T06:24:57","guid":{"rendered":"https:\/\/www.capgemini.com\/de-de\/?page_id=893515&#038;preview_id=893515"},"modified":"2026-03-16T07:37:29","modified_gmt":"2026-03-16T07:37:29","slug":"ai-powered-service-desk-by-capgemini","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/de-de\/solutions\/ai-powered-service-desk-by-capgemini\/","title":{"rendered":"AI-Powered Service Desk by Capgemini"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:54% 69%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">AI-Powered Service Desk by Capgemini<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/solutions\/ai-powered-service-desk-by-capgemini\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/solutions\/ai-powered-service-desk-by-capgemini\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-ki-gestutzter-proaktiver-und-personalisierter-support\">KI-gest\u00fctzter, proaktiver und personalisierter Support<\/h2>\n\n\n\n<p>Unsere Arbeitsweise hat sich ver\u00e4ndert. Die zunehmende Pr\u00e4senz verteilter Teams und die sich wandelnden Erwartungen der Mitarbeiter erfordern eine intelligentere Unterst\u00fctzung.<\/p>\n\n\n\n<p>Es geht nicht mehr nur darum, Probleme zu l\u00f6sen, sondern darum, Menschen in die Lage zu versetzen, ihr Bestes zu geben<\/p>\n\n\n\n<p>Was w\u00e4re, wenn Ihr Service Desk Sie \u00fcberraschen w\u00fcrde \u2026 auf positive Weise?<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 31ede692-0f61-4843-856c-f7f735b5f187\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Lernen Sie unseren KI-gest\u00fctzten Service Desk kennen!\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLernen Sie unseren KI-gest\u00fctzten Service Desk kennen!\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Eine gemanagte, mitarbeiterorientierte L\u00f6sung, die den Unternehmenssupport b\u00fcndelt und Korrekturen sowie Unterst\u00fctzung bereitstellt\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tEine gemanagte, mitarbeiterorientierte L\u00f6sung, die den Unternehmenssupport b\u00fcndelt und Korrekturen sowie Unterst\u00fctzung bereitstellt\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Download Brosch\u00fcre \u00fcber Lernen Sie unseren KI-gest\u00fctzten Service Desk kennen!\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-Brochure-18112025.pdf\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDownload Brosch\u00fcre\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">KI-gest\u00fctzter Service Desk<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Bereit f\u00fcr proaktiven, intuitiven und kundenorientierten Support?<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/VNWi7kucJkg?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<p>Der KI-gest\u00fctzte Service Desk von Capgemini minimiert Betriebsunterbrechungen, indem er Probleme l\u00f6st, bevor sie sich auswirken. Mit mehrsprachigem, kontextbezogenem Support bietet er schnelle, pers\u00f6nliche Unterst\u00fctzung, die das Mitarbeitererlebnis verbessert.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-wichtigste-merkmale-der-losung\">Wichtigste Merkmale der L\u00f6sung<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Proaktiv und kontextbezogen: <\/strong>KI-gest\u00fctzter, intuitiver Support, der Probleme l\u00f6st, bevor sie sich auswirken.<\/li>\n\n\n\n<li><strong>Wissensbasiert: <\/strong>Basiert auf dem Framework des Knowledge Management Center (KMC), das f\u00fcr Zuverl\u00e4ssigkeit und Pr\u00e4zision sorgt.<\/li>\n\n\n\n<li><strong>Einheitliche Erlebnisarchitektur:<\/strong> Nahtloser, kundenorientierter Support, der sich an Support-Prozessen und nicht an Tickets orientiert.<\/li>\n\n\n\n<li><strong>Verantwortungsbewusste und sichere KI:<\/strong> Unser \u201eService Desk as Code\u201c-Ansatz integriert Compliance und Governance in jeden Prozess und gew\u00e4hrleistet so Zuverl\u00e4ssigkeit und Sicherheit.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-warum-capgemini\">Warum Capgemini?<\/h4>\n\n\n\n<p>Durch die Zusammenarbeit mit Capgemini profitieren Sie von weltweit f\u00fchrendem Fachwissen, den besten Technologien aus unserem Partnernetzwerk und fundierter Branchenerfahrung.<\/p>\n\n\n\n<p>Wir nutzen Experience Metrics (XLAs), integrierte Analysetools und Tools f\u00fcr das Experience Management, um die Mitarbeitererfahrung kontinuierlich zu verbessern und messbare Gesch\u00e4ftsergebnisse zu erzielen.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-der-globale-massstab-auf-einen-blick\">Der globale Ma\u00dfstab auf einen Blick:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcber <strong>4.000 Service-Desk-Spezialisten<\/strong> in <strong>15 L\u00e4ndern<\/strong> und Dienstleistungen in \u00fcber <strong>100 L\u00e4ndern<\/strong>.<\/li>\n\n\n\n<li><strong>37 nat\u00fcrliche<\/strong> und <strong>\u00fcber 60 KI-gest\u00fctzte Sprachen<\/strong><\/li>\n\n\n\n<li>Weltweit werden \u00fcber <strong>4,5 Millionen Nutzer<\/strong> und <strong>3,4 Millionen Endger\u00e4te<\/strong> verwaltet<\/li>\n\n\n\n<li>\u00dcber <strong>30 Millionen Kontakte<\/strong> pro Jahr<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-spitzenreiter-im-digital-workplace-services-peak-matrix-ranking-2025-der-everest-group\">Spitzenreiter im \u201eDigital Workplace Services PEAK Matrix\u00ae\u201c-Ranking 2025 der Everest Group<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/news\/analyst-recognition\/capgemini-recognized-as-a-leader-in-everest-groups-digital-workplace-services-peak-matrix-assessment-2025-global\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mehr erfahren<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-sehen-sie-es-in-aktion\">Sehen Sie es in Aktion<\/h4>\n\n\n\n<p>Am besten k\u00f6nnen Sie die Leistungsf\u00e4higkeit unserer KI-gest\u00fctzten Service-Desk-L\u00f6sung kennenlernen, indem Sie sie in unserem weltweiten Netzwerk von Living Labs ausprobieren<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:infra.global@capgemini.com\">Buchen Sie Ihre Tour noch heute<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"col-md-12 \"><div class=\"autoCloudForm\"><h3 class=\"formHelpText\">Kontakt<\/h3>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_890070_122669522\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_1169744_5057_1399553679\" name=\"_mf_1169744_5057\" placeholder=\"First name\" required \/><label for=\"_mf_1169744_5057_1399553679\" class=\"form-label\">First name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">First name ist ung\u00fcltig.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_1169744_3498_1678345576\" name=\"_mf_1169744_3498\" placeholder=\"Last name\" required \/><label for=\"_mf_1169744_3498_1678345576\" class=\"form-label\">Last name <span 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