{"id":879101,"date":"2025-04-28T08:53:42","date_gmt":"2025-04-28T08:53:42","guid":{"rendered":"https:\/\/www.capgemini.com\/de-de\/?page_id=879101&#038;preview_id=879101"},"modified":"2026-01-22T07:44:02","modified_gmt":"2026-01-22T07:44:02","slug":"citizen-services-for-tomorrows-digital-government","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/de-de\/solutions\/citizen-services\/","title":{"rendered":"Citizen services for tomorrow\u2019s digital government"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:59% 24%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Citizen services: Human-centered by design<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-Services-Human-centered-by-design-Point-of-View_Capgemini_Public-Sector.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><span>Download Point of View<\/span><span class=\"type\">2 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?page_id=909492\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?page_id=909492&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?page_id=909492&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"In neuem Fenster \u00f6ffnen\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-public-sector-organizations-globally-are-increasingly-moving-citizen-services-online-to-improve-access-and-create-more-sustainable-cities-and-communities-but-building-these-services-does-not-automatically-mean-citizens-can-or-will-use-them\">Public sector organizations globally are increasingly moving citizen services online to improve access and create more sustainable cities and communities. But building these services does not automatically mean citizens can or will use them.<\/h2>\n\n\n\n<p>At Capgemini, we partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center. So you can meet the needs of your users today while preparing for the eGovernment of tomorrow: services organized around the important events in citizens\u2019 lives.<\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video is-style-cg-sapphire3\"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">Citizen Services<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Human-centered by Design<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/8iZIqP5KS8s\" frameborder=\"0\" rel=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Solving common problems through human-centered design<\/h3>\n\n\n\n<p>To be effective, digital services need to meet the needs of their target audience \u2013 which only happens if you apply human-centered design.&nbsp;<\/p>\n\n\n\n<p>Often, though, silos and differing levels of digital transformation prevent public sector organizations from adopting this approach. So, they risk simply transferring the limitations of an offline service into a digital environment, with correspondingly low adoption and satisfaction rates.<\/p>\n\n\n\n<p>Capgemini\u2019s Citizen Services: Human-Centered by Design can help. By placing users at the center of the design process, it allows us to identify and address the needs and pain points of citizens. The result is an accessible, inclusive and user-centric service with high adoption and satisfaction levels.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Only one third (33%) of administrations in Europe actively invite citizens to have a say in the digital design of a service.&#8221;<\/p>\n<cite><strong><a href=\"https:\/\/www.capgemini.com\/research-and-insight\/egovernment-benchmark-2022-turning-the-spotlight-on-inclusivity-cross-border-trade-and-ehealth\/\">eGovernment Benchmark 2022<\/a><\/strong><\/cite><\/blockquote>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\"><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\"><strong><strong>Three benefits of our approach<\/strong><\/strong><\/h2><\/div><p><\/p><\/div><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\"><strong><strong>1. More speed and value for money with less risk<\/strong><\/strong><\/h3><\/div><div class=\"expander-content\"><p>Traditional design approaches sidestep critical user feedback, which can result in a white elephant. By being agile and adaptable, we create a cycle of continuous improvement \u2013 constantly testing our most critical hypotheses and acting on the insights.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\"><strong>2. A trusted partner that can join the dots<\/strong><\/h3><\/div><div class=\"expander-content\"><p>Our breadth of experience globally means we know what\u2019s needed at every stage of the design process \u2013 from discussing policy to designing, implementing and managing a live service. And we can share best practice from your peers around the world for the problem you want to address.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\"><strong><strong>3. Services designed for today and ready for tomorrow<\/strong><\/strong><\/h3><\/div><div class=\"expander-content\"><p>The service we build will solve your immediate problem and meet your users\u2019 needs. But by making the user experience consistent with the rest of government, and feeding design insights into our Life Event Framework, we can also build a bridge to the eGovernment of the future.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Putting citizens at the heart of digital services<\/strong><\/h3>\n\n\n\n<p>Underpinning our approach is a passion for discovering what citizens really need, across a wide range of population groups. This allows us to design a service from a position of empathy and understanding.<\/p>\n\n\n\n<p>But gaining that understanding is only the start. We use agile techniques to continually test and iterate our design \u2013 refining it to reflect our growing understanding of user needs and resolve any issues we uncover. The outcome: an efficient and cost-effective service that achieves what you want it to.<\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\"><strong>Four steps to designing human-centered citizen services<\/strong><\/h2><\/div><p><\/p><\/div><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Step 1: <strong>Discover users\u2019 needs and issues (6-8 weeks)<\/strong><\/h3><\/div><div class=\"expander-content\"><p>We engage with users to understand their needs and whether those align with your policy goal. We identify pain points in the current user journey, along with any legal and tech constraints. And we apply best practice to suggest realistic opportunities for addressing user issues and needs.<br><a id=\"_msocom_1\"><\/a> \u00a0<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Step 2: <strong>Design, test and iterate a minimum viable product (8-12 weeks)<\/strong><\/h3><\/div><div class=\"expander-content\"><p>We design prototypes and test them with users in to see which concept best meets their needs. This allows us to validate our most critical hypotheses and pivot, tweak or even stop before you spend any more money.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Step 3: <strong>Build and test a more developed version with a wider audience (12-16 weeks)<\/strong><\/h3><\/div><div class=\"expander-content\"><p>We use your infrastructure and technology to build, test and refine a version that is as close to the live service as possible, but without the volume of users. We then check you have the internal processes needed to support a full launch.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Step 4: <strong>Launch your service but keep listening to users (ongoing)<\/strong><\/h3><\/div><div class=\"expander-content\"><p>We make your service live, building in feedback mechanisms as well as monitoring user analytics. We use this insight-driven approach to keep improving your service so it is even more consistent, transparent and effective.\u00a0<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-even layout-even-all-purple-cards \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Research &amp; Insights<\/h2><\/div><div class=\"layout-two-card cards-normal\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/de-de\/insights\/research\/citizen-services-for-the-smartphone-age\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/de-de\/wp-content\/uploads\/sites\/8\/2024\/12\/Citizen-services-for-the-smartphone-age-banner.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/de-de\/insights\/research\/citizen-services-for-the-smartphone-age\/\" aria-label=\"Citizen services for the smartphone age\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">Citizen services for the smartphone age<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                            <a href=\"https:\/\/www.capgemini.com\/de-de\/insights\/research\/citizen-services-for-life\/\" aria-label=\"B\u00fcrgerdienste f\u00fcr das Leben\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">B\u00fcrgerdienste f\u00fcr das Leben<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <\/div><\/div><\/section>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWhen we develop citizen services, we apply what we\u2019ve learnt from over 10 years of delivering human-centered digital services for governments globally. In doing so, we can take clients a step closer to their North Star: a life-event framework that truly puts citizens at the center.\u201d<\/p>\n<cite><strong>Sandeep Kumar, Head of Future of Technology practice for Capgemini Invent in the UK<\/strong><\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Public sector organizations globally are increasingly moving citizen services online to improve access and create more sustainable cities and communities.<\/p>\n","protected":false},"author":440,"featured_media":879102,"parent":743171,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[{\"uuid\":\"7059bedb-b239-464f-b27e-f7822da0327d\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/solutions\/citizen-services\/\",\"postId\":909492,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"ba9d3673-32f3-42c5-b48b-fcaf002a3452\",\"blogId\":\"5\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/gb-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/gb-en\/solutions\/citizen-services\/\",\"postId\":608796,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"fde1f5f1-4316-4905-84b5-bde5b444b437\",\"blogId\":\"7\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/dk-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/dk-en\/solutions\/citizen-services\/\",\"postId\":843797,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"bb70f98a-d2b1-4ed9-b608-5c28e31c0637\",\"blogId\":\"14\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/be-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/be-en\/solutions\/citizen-services\/\",\"postId\":845022,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"c8eabc91-01ab-4069-b517-6da23efc617a\",\"blogId\":\"20\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/se-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/se-en\/solutions\/citizen-services\/\",\"postId\":522672,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"9e874b60-2ea2-4904-9430-af46e24b50e7\",\"blogId\":\"23\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/no-no\/\",\"postLink\":\"https:\/\/www.capgemini.com\/no-no\/solutions\/citizen-services\/\",\"postId\":836488,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"62ea3e5e-0d76-431e-b583-3e90308b46c3\",\"blogId\":\"26\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/fi-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/fi-en\/solutions\/citizen-services\/\",\"postId\":523594,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"a6a3c85f-bf06-4f5e-837a-66391d3d009f\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/solutions\/citizen-services\/\",\"postId\":909492,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false,\"isEnabled\":true}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[],"content-group":[],"class_list":["post-879101","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- 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