How to run a successful Information Governance program

Organizations are often mature in Business Intelligence and Master Data Management, but have struggled with complex, opaque and ineffective Information Governance (IG) programs or have completely avoided the challenge in the first place. By neglecting IG, they risk undermining their analytics, big data and data science ambitions. Also, large organizations often struggle with volumes of data policies and procedures that are either out of date or poorly enforced.

Enterprises often fully understand the benefits from IG programs such as:

  • Enabling better/smarter analytics, more credible reporting and forecasting
  • Reducing data complexity and process redundancies
  • Facilitating regulatory compliance around data lineage/traceability (e.g. Basel regulation BCBS 239 for larger banks)
  • Better understanding of what is being pumped into the large and complex data lakes
  • Preventing  costly, data-related delays in large implementation programs.

So it is not the what or why that organizations want to understand better, but the „how“.  How do you set up your IG program in a way that it produces effective results, across all relevant business units, departments, core systems and business processes?

Components of an IG program

Capgemini recommends a structured approach that:

  • Breaks down the often significant IG workload into manageable, prioritized activities
  • Engages and involves all relevant business and IT stakeholders
  • Iteratively produces a constant flow of deliverables
  • Usually takes a data domain-centric approach – this is where organizations often lack experience.

To ensure success, IG programs need to be practical, pragmatic, active, inclusive, business value-driven, and solution-focused. And once the IG foundation is built – and the guiding principles of efficiency, enforcement and enablement are being followed – these programs can become highly successful, with significant return on investment and deeply engaged stakeholder communities.

A wealth of experience in operationalizing IG

It is important that IG programs are metrics-driven and managed by pre-defined key performance indicators that are aligned to the business drivers. This often challenges organizations to monitor their program’s effectiveness. But it is a necessary capability towards generating real-world cost savings and business value. Another  key step is for all stakeholders to acknowledge that it is the business that owns, leads and prioritizes IG, while IT operationalizes, drives and supports it. Therefore, IG should be a responsibility of the Chief Data Officer.

Capgemini’s IG framework (QuickStart IG for less mature organizations, Active Data Governance for more mature clients, especially those in financial services), together with accelerators, templates, catalogs and best practices, are all based on our countless client engagements across different industries, countries and cultures.

Clients often ask us to:

  • Assess their IG maturity and IG program complexity
  • Prioritize their IG activities
  • Develop their IG organization, their business benefits model, their IG roadmap and messaging storyboards
  • Measure relevant DQ metrics
  • Manage reference data and hierarchy data effectively
  • Help them implement business glossary, metadata management and data governance tools.

Whether you need advice on direction at the early stages of implementation, a knowledgeable sounding board to work with you along your journey, or a highly competent and experienced technical partner who can operationalize your IG program, Capgemini can help.

We will ensure your IG program starts successfully and endures once the organization has become self-sufficient in managing its wide-ranging IG interests.

To enable your organization’s Information Governance journey, write to us at Insights.global@capgemini.com or contact: