Digital Customer Experience

Wir stehen Ihnen als kompetenter Partner zur Seite und helfen Ihnen dabei, die richtigen Vernetzungen innerhalb Ihres Unternehmens herzustellen.

Capabilities

Unsere Connected Capabilities lösen Probleme ganzheitlich.

Es gibt fünf verschiedene und sich überlagernde Bereiche, die wir anhand dieses Ansatzes in unserer Organisation betrachten.

There are five distinct and intrinsically overlapping areas, we look at our organization in this way.

Adaptive Technology

Adaptive Technology

Measuring what matters to your customers and your organization is the shortest route to relevancy and engagement.

Customer Insights

Customer Insights

Understanding what your customer actually cares about and why they care about it is the shortest route to relevance.

Experience Design

Experience Design

Design and execute compelling, engaging experiences by providing your customers and consumers with a valuable and valued experience across touch points and over time.

Measure, Refine & Optimize

Measure, Refine & Optimize

Measuring what matters to your customers and your organization is the shortest route to relevancy and engagement.

People & Organizational Transformation

People & Organizational Transformation

Any improvement in the customer experience will require some degree of organizational transformation.

Success stories

Applied Innovation

Boulanger Kick-Starts Its Big City Stores with Exciting New Concept: Virtual Walls that Showcase Its Entire Product Portfolio and More

Capgemini and Intel partner with Boulanger to Create an Exceptional Customer Experience via the Applied Innovation Exchange

Forrester Case Study: Digital Reinvention Requires A Customer-Obsessed Organization

Utility Company Eneco Reinvented Its Business Model To Stay Relevant Amid Fast-Changing Customer Expectations – by Frederic Giron.

Empfohlener Experte

Weitere Services

Empfohlene Jobs

Treffen Sie unsere Experten

cookies.

Mit dem Fortsetzen des Besuchs dieser Website akzeptieren Sie die Verwendung von Cookies.

Für mehr Informationen und zur Änderungen der Cookie-Einstellungen auf Ihrem Computer, lesen Sie bitte Privacy Policy.

Schließen

Cookie Information schließen