Unlike other crises caused by weather, wars, or governments, the impacts here are truly global in nature occurring at an unprecedented scale in every country. The disruptions caused by the virus are especially noticeable in industries that live off contact with customers such as restaurants, sports activities, entertainment, travel, and events. But people and markets have quickly adapted – certain industries have seen dramatic increases in demand, while others have suffered.
Food retail, DIY products, home fitness equipment, technology, ecommerce, and streaming services were amongst those that have thrived during the outbreak and the change in consumer behavior. Companies that have been able to turn their businesses from classic brick-and-mortar to online shops and ecommerce channels have also managed well during the crisis. They have been able to pick up their consumer demand and move it into their online business models, using the need for people to stay at home, while developing new delivery models and adapt new payment methods such as PayPal and pay-by-phone along with other no-contact services.