The Situation

With IT-enabled innovation a competitive differentiator for almost all types and sizes of organization, agility in delivering IT systems and the ability to run them reliably and cost effectively is critical.

The key to enabling Fast IT to keep pace with dynamic market evolution and its demanding change, an active stakeholder involvement to drive business agility and reduce time to capability makes it essential to succeed. Business teams aim to reduce total cost of ownership and increase availability of business applications. Development teams are working to reorganize themselves into smaller, more efficient teams and have a need to drive automation of testing and quality assurance to reduce defects and incidents which directly drives reduction of Operational Expenditure (Op Ex). Shifting Left or making QA part of the design and development or even requirements can help improving quality of deliverables. Teams are looking for end-to-end methodology, adaptive infrastructure for all kind Cloud, ERP and Mobile Apps delivering an improved User Experience by enabling self-service across multiple platforms and devices.

Key Principles of Changing the Way to Deliver –
  1. Drive Results in an fast, agile and iterative manner
  2. Enable Collaboration between IT and other Cross Functional teams by
  3. breaking Silos
  4. Renewed focus on quality, by driving automation and reduction of manual steps
  5. Build a flexible LEGO like micro services architecture, which can adapt to
  6. changing business needs.
  7. Security & Resiliency should be part of the transformation and not an afterthought

The Solution

Transformation Journey from Strategy to Operations Lab 9 (a technology incubation space)

Architects and Technical leaders throughout IT came together to prototype the end-toend Continuous Delivery pipeline in Lab9. The actual code and real workloads helped to prove the business value and demonstrate the results to other development teams. This started an avalanche of interest and excitement in developer community that led to executive sponsorship

Started the journey in the fall of 2013 with an executive sponsored accelerator followed by strategy workshops to define the transformation of IT Delivery Services into a Strategic Competitive Advantage in an iterative process over a 2-Year period. What followed was re-assessment and enablement of the tool set and enabling a self-service driven end-to-end development to deployment channel to enable Continuous Delivery of applications.

Leveraging a few lighthouse use cases, teams were able to quickly establish some success stories and iterative delivery of value helped to maintain executive sponsorship. Transformation isn’t restricted to just platform but also about building agility in the development & deployment process and transforming the culture at Cisco IT.

Ease of adoption and transformation of process and how teams deliver with a strong DevOps driven support was key to the success of the program at Cisco.

The Partnership with Capgemini

Capgemini partnered with Cisco IT to support the definition of strategy and roadmap for this Continuous Delivery program. Capgemini was engaged as the CTB (Change the Business) partner to enable platforms and tools using API driven integration and automation, self-service driven provisioning and supporting organizational change management by Wikis, Webinars, Roadshows and trainings across Cisco. Capgemini leveraged its Delivery COE (Center of Excellence) driven approach to quickly ramp up teams across USA and India to deliver an optimized cost effective transformation to Cisco. Currently, Capgemini is engaged as the end-to-end DevOps RTB (Run the Business) partner for Software Release Automation group of Cisco IT that pioneered this transformation.

Capgemini is working with some of the world’s leading high-tech organizations to guide them through their DevOps transformation journey. For Cisco, Capgemini was able to strategize, build and operate a Continuous Delivery Platform that delivers value and enables them to meet the demands of an ever-changing hi-tech industry today and well into the future.