Connected services play a key role in the strategy of the client of evolving into a business solution partner
The client is a premium construction equipment manufacturer and one of the world‘s largest manufacturers of articulated haulers, wheel loaders, excavation equipment, road development machines and compact construction equipment. In recent years, the construction equipment industry has been changing significantly. The demand has been highly volatile, commoditization of machines erodes prices, and innovations in the area of connectivity and applications change customer expectations. To cope with these developments, the client decided to further expand its connected services business, which today already includes innovative services like remote machine monitoring and uptime services. This will allow them to continue evolving into a business solution partner.