A global leading OEM leverages innovative connected services to transform from an equipment manufacturer into a business solution partner

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Capgemini Consulting supported the client in defining future business models based on innovative connected services for direct sales to end customers, and in defining how processes and tools need to evolve to support these new business models

Connected services play a key role in the strategy of the client of evolving into a business solution partner

The client is a premium construction equipment manufacturer and one of the world‘s largest manufacturers of articulated haulers, wheel loaders, excavation equipment, road development machines and compact construction equipment. In recent years, the construction equipment industry has been changing significantly. The demand has been highly volatile, commoditization of machines erodes prices, and innovations in the area of connectivity and applications change customer expectations. To cope with these developments, the client decided to further expand its connected services business, which today already includes innovative services like remote machine monitoring and uptime services. This will allow them to continue evolving into a business solution partner.

Global OEM

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