Unsere Services

The speed of change is throwing traditional business methods into question and disrupting the relevance of entire industries.


Mit automatisiertem CRM lassen sich Kundenwünsche besser verwirklichen.


Mit Hilfe Cloud-nativer Apps können Kundenanforderungen in Echtzeit bedient werden.


Kunden werden dann zu Markenbotschaftern, wenn sie eine überzeugende, personalisierte Kundenerfahrung machen.


Unsere ERP-Expertise lässt Ihre Mitarbeiterprofitabilität steigen.


Einfachere Prozesse führen zu zufriedeneren Mitarbeitern.


Außergewöhnliche Kundenerlebnisse entstehen durch digitale Innovationen.

18. Ausgabe des European Energy Markets Observatory (EEMO) 2016

Erneuerbare Energien, unruhige Binnenmärkte und dezentralisierte Produktion und Konsum bringen Versorger in Bedrängnis.

2016 Trends & insights for Financial Services

Market Watch – The Year Ahead in Banking & Insurance Trends

Achieving culture shift

Capgemini’s Accelerated Solutions Environment (ASE) helped supercenter operator Meijer reduce its SG&A costs and create a “culture of thrift” that increased competitiveness and enabled expansion.

AcUIty for North America

Optimize processes and minimize costs: AcUIty is an automated, web-based solution that enables unemployment insurance agencies to focus on what really matters.

Adaptive Technology

Measuring what matters to your customers and your organization is the shortest route to relevancy and engagement.

Advanced Mobility Services for Banking

Enhance customer centricity and drive business growth with advanced mobile capabilities

Advanced planning and scheduling

Business planning tools often lack the capacity to handle multiple and conflicting key performance indicators.

Aerospace & Defense Manufacturing & Supply Chain

Aerospace and defense companies face specific assembly and integration issues.


The government’s agricultural services – from expanding and developing markets for products and services, to improving safety and nutrition – are critical to the nation’s health and well-being.

Air Traffic Management

Air traffic is expected to double within the next 10 years, and most major airports are already saturated. We can help your organization address the increasing complexities of managing air travel.

All Channel Experience

It’s not enough to be present on every possible customer contact point: you also have to deliver a consistent customer experience. Rethink your strategy and stand out from the crowd.

All Channel Experience (ACE) for Banking

The Capgemini All Channel Experience (ACE) for Banking solution provides a configurable, end-to-end, omni-channel solution that unites all customer platforms and front-end customer engagement systems.


Accelerate the transformation of your SAP landscape

Application Lifecycle Services

CIOs müssen heutzutage mit zunehmend komplexen Applikationslandschaften zurechtkommen und gleichzeitig Rationalisierung und Kosteneffizienz kontinuierlich vorantreiben.

Applications Unleashed

Show me your application landscape and I’ll tell you about your company.

Architecture Transformation Using BIAN

Banks are undergoing a massive transformation in their IT architectures to drive agility and competitive differentiation

Archive Retrieval Facility

A cost-effective, browser-based solution to address terminated policies during legacy conversions.

Asset Administration

Asset administration is critical for investment management firms. Administrators are increasingly challenged to provide additional middle office functions, including performance reporting and attribution analysis, risk monitoring and compliance reporting.

Äußere Sicherheit und Bundeswehr

Insbesondere die Gefahren und Risiken, die der Cyberraum mit sich bringt, stellen die Bundeswehr vor eklatante Herausforderungen.


Increasing software and electronics content brings new challenges for Automotive OEMs. Ensuring product integrity both internally – for consistency, quality, safety and reliability of the product and externally, – for consistency between a product’s performance and customers’ expectations, is driving the OEMs to restructure their organizations in readiness for the changing paradigms. This in turn is impacting the supplier expectations and processes with a need for new services.

Automotive Cybersecurity

Security in the automotive industry raises several distinct challenges around the connected vehicle, as well as in manufacturing plants and across enterprise IT systems. These challenges appear at each stage of the plan-build-run lifecycle. Every base needs to be covered in order to prevent, detect and respond to possible security threats

Automotive Marketing, Sales & Service

The vehicle buying process is growing increasingly complex, with consumers that have access to an unprecedented amount of information–to a high degree from social media, blogs, ad-hoc websites and an online independent press–, consumers that expect an individual customer experience, both digital and face-to-face, enabled by technology, such as VR and AR.

Automotive Supply Chain Management

Efficient supply chain management helps forward-thinking automotive companies reduce their costs. We draw on expertise in global emerging-market sourcing, master data management, order-to-delivery transformation and supplier relationship management to help you improve your automotive supply chain

AutomotiveConnect: Commercial Vehicles

The commercial vehicle business currently looks healthy, but even compared with the rest of the automotive industry it is a highly cyclical business, with OEMs well aware that they are extremely vulnerable to peaks and troughs in demand.

AutomotiveConnect: Heavy Equipment

The heavy equipment business currently looks healthy, with sales expected to increase across all segments. But despite the buoyancy of the industry, manufacturers face disruptive change, and they need to review their whole way of doing business to respond to current opportunities and challenges

AutomotiveConnect: OEM

Is your automotive company positioned to provide innovative, targeted services to Generation Connected throughout the customer lifecycle from interest and purchase to ownership and repurchase? We will steer you down the right digital transformation path

AutomotiveConnect: Retailer

Next-generation digital solutions offer insight into running the retail business holistically, and can help to ensure retailers stay ahead of the competition for the digital market of the future

AutomotiveConnect: Supplier

Tier 1 suppliers are generally doing well in today’s buoyant economy, but need to strengthen their position in advance of future disruptions. As a Tier 1 you know you have to tackle the need for global standardization, while at the same time continuing to innovate, and deriving more business value from data

Banking & Financial Services Partnerships

In order to bring the best possible solutions to our leading clients in banking and financial services, Capgemini has established global and regional strategic relationships over many years with leading industry technology and financial services innovators.

Banking Operations Transformation

Helping retail banks keep up with rising customer expectations for personalized and seamless services

Basel III Compliance Services

Capgemini provides an end-to-end holistic view and domain expertise to help firms go beyond minimum requirements and exceed shareholder expectations while avoiding costly mistakes


Proud Global Innovation Partner for the HSBC World Rugby Sevens Series


For most insurers, billing and processing premium payments are key points of interaction with customers.

Blockchain im öffentlichen Sektor

„Blockchain erobert nicht nur die Finanzwelt, auch für den öffentlichen Sektor bietet die Technologie spannende neue Möglichkeiten.“

Border Management

Today’s rapidly evolving economic, political and social landscape is creating unprecedented challenges for border management. Governments must facilitate legitimate travel and trade while maintaining strong security at the border. For the past 25 years, Capgemini has worked with governments to implement new border management strategies and support transformation programs.

BPO Solutions for Media and Entertainment

„Business Process Outsourcing (BPO) is having a measurable impact on the M&E industry. The early adopters are reaping the benefits and others are quickly realizing that they can expect more than cost savings from the right BPO partner. Major players from studios to publishers are driving improvements in working capital and revenue while better managing the impact of the digital revolution on their business.“ – Brenda Heath, Head of Media and Entertainment, Capgemini BPO

BPO Solutions for the Manufacturing Sector

Transform your manufacturing business into an agile, responsive enterprise across an ever-shifting business landscape through outsourcing built on analytics. From supply chain optimization, to streamlined back office operations, through integrated content and data management, our market-leading BPO offer has the solution.


Deutschlands Verwaltung braucht zukunftssichere, wirtschaftliche IT-Lösungen sowie effiziente, kundenorientierte Prozesse und Strukturen.

Business Information Management for Manufacturing

Globalization and fluctuating energy prices are forcing manufacturers to transform their operations and deliver greener products. Capgemini can help you communicate more effectively and improve your sustainability performance. Our tools further leverage your growing volume of data in order to make better-informed investment decisions.

Business Information Management for Media and Entertainment

Companies now have a wide range of data at their disposal. They can see the shows people watch, the movies they download, the music they buy, the videos they play and the social networking sites they visit. The question they face is how to turn this data into actionable intelligence

Business Operations

Machen Sie Ihre Transformationsziele greifbar durch kleine, praktische Schritte, die große, greifbare Ergebnisse liefern

Business Operations Support as a Service (BOSS)

Dynamically scale business operations to accommodate growth, change management and complexity with Business Operations Support as a Service (BOSS). The result is reduced cost and fewer resources required.

Business Process Management (BPM)

Our end-to-end Business Process Management (BPM) approach treats processes as assets that directly contribute to your business value and performance.

Business Process Management Enabled by IBM®

Drive process efficiency through our process-driven thinking combined with IBM’s industry-leading business process management (BPM) software and fuel your transformation journey today

Business Process Outsourcing (BPO) for Manufacturing

Transform your manufacturing business into an agile, responsive enterprise across an ever-shifting business landscape through outsourcing built on analytics. From supply chain optimization, to streamlined back office operations, through integrated content and data management, our market-leading BPO offer has the solution

Capgemini ASEs in North America

Experience the world’s most productive workplace, making collaboration seamless – connecting across the room, country, and globe in real-time, exemplifying intuitive ways of working, interacting with digital content, and generating greater participant ownership. 

Capgemini Constituency Response Management

Respond to critical situations in hours instead of weeks or months. Working closely with you to identify the service areas to enhance, we collaboratively create a scalable solution to respond rapidly. For emergency management issues including national disasters, drug interactions, and other public sector needs, we follow a proven methodology to assess your needs and tailor a solution that is low-risk. Our expertise in Odigo, our omni-channel contact center solution, and Salesforce helps you avoid the common pitfalls of solution development. You benefit from cloud-based performance and flexibility with Salesforce.

Capgemini Enterprise iPaaS

A cloud-agnostic platform enabling continuous and rapid delivery of new business services and APIs. You will unlock data held within the business, foster innovation, and accelerate business velocity and speed to market.

Capgemini Field Service Lightning Accelerator

Capgemini’s Field Service Lightning Accelerator extends Salesforce FSL with robust functionality to address complex capital assets that require onsite, corrective repair. This simplifies end-to-end service operations and increases customer satisfaction without the resource, time and cost incurred for clients to implement their own solution.

Capgemini Government Solutions

We are one of the few global players that can offer US government agencies a full range of advisory, implementation, and management services. Discover our services which range from Information Technology (IT) strategy, business consulting to innovation centers, solution development for data analytics, and digital transformation.

Capgemini’s Open Banking Marketplace

Financial services firms recognize the tremendous opportunities open banking provides to digitally transform, drive innovation, create a partner-services ecosystem, and unleash new business models to power growth. What’s less clear is how banks can take full advantage of those opportunities without exposing themselves to undue risk and costs.

Capgemini’s PSD2 Open Banking Solution

The EU’s second Payment Services Directive (PSD2) which came into force on January 13, 2018 aims to improve online payment protection, encourage payment services innovation, and make cross-border payments safer. Capgemini’s market-ready open APIs based solution helps banks and PSPs meet compliance requirements and turn PSD2 into a business opportunity.

Cards and Payments

As digital innovation and FinTechs capture the mindshare of today’s industry executives, traditional payments service providers are now challenged to deliver improved experience to corporate customers as well, while complying with evolving regulatory agendas across the globe.

Cars Online 2017 Beyond the Car

Information, at the right time; convenience, at every step – consumers tell us what they value in new research

Case-as-a-Service (CaaS)

Reduce the risk of error and make informed decisions: Case-as-a-Service (CaaS) improves case management with greater transparency and compliance, enabling public and private organizations to enhance service, drive efficiencies and reduce costs and risks.

Cash & Liquidity Management

Bank treasurers today can influence and drive corporate strategy with the information they process in managing treasury operations. Big data and analytics technologies are at the fore-front, enabling treasurers to implement and manage their cash strategy to meet business objectives.

CENTS – Center of Excellence for Tax and Social Welfare

CENTS is Capgemini’s Center of Excellence in Tax and Welfare. We are responsible for innovations in the Public Sector, our offerings ranging from Tax and Welfare IT modernization, which narrows the tax gap, to handling non-compliance and preventing welfare fraud.


In a time of continued price pressure, globalization and increased environmental awareness, Digitization represents a tremendous opportunity for the NA Chemical Industry to increase productivity, advance innovation of new products and improve horizontal integration. 


ChemPath provides the Chemicals industry a pre-configured and rapidly deployable SAP ‘All-in-One’ solution based on the latest S/4HANA technology platform. The solution is built on SAP’s Chemicals best practices, a pre-configured LIMS interface, pre-integrated with SAP Solution Manager 7.2 and ready to integrate with a portfolio of third-party industry solutions and platforms

Claims Transformation

Enhance your brand value by delivering on customer commitments, capturing efficiency gains and optimizing indemnity expenditures.

Claims Transformation Offerings

Transform your claims operations with Capgemini offerings

Clearing and Settlement Transformation

New regulations including Basel III, Dodd-Frank, the European Market Infrastructure Regulation (EMIR) and MiFID II—and the ongoing competition to lower cost-per-trade—are the major business drivers for the transformation of legacy capital markets clearing and settlement systems

Closed Loop Payments & Loyalty Services

See how banks can use blockchain for loyalty and closed loop payments to significantly lower costs for merchants and consumers

Cloud Assessment

Today, more than 75%* of companies have a cloud migration strategy. Is your organization prepared for your journey to the Cloud?

Cloud Infrastructure Services

Räumen Sie Hindernisse beiseite und bringen Sie die richtigen Kräfte zusammen, um Ihre Transformation zu beschleunigen und die gesetzten Ziele früher zu erreichen.

Cloud Native Comes of Age

Cloud-native applications, built to excel in the cloud, are driving a transformative shift in the business world.

Cloud Services

Wechseln Sie zu einem cloud-zentrierten Ansatz und bleiben Sie stets einen Schritt voraus.

Cloud Services with IBM®

Capgemini Cloud Services with IBM accelerates enterprise innovation by providing flexible Cloud solutions.


Verschaffen Sie sich mit der richtigen Cloud-Strategie, die auf Ihre Geschäftsziele abgestimmt ist, einen nachhaltigen Wettbewerbsvorteil in einer schnelllebigen digitalen Welt.

Cognitive IoT – Group Big Bet

IoT will soon be the single largest source of data on the planet – next year (2018) IoT sensors and devices are expected to exceed mobile phones as the largest category of connected devices. We work with IBM because our long-standing partner´s cognitive technologies are a clear differentiator.

Commercial Banking

While balancing cost control with business growth, commercial banking executives are searching for new ways to integrate corporate business units into their organizations.

Connected Banking

Capgemini Connected Banking is a hosted or utility-based ecosystem of banking products and services that enable banks to provide their customers with the best banking experiences regardless of channel. Its pre-integrated, digital ecosystem of best-in-class banking apps does not require a costly infrastructure.

Connected Banking on the Amazon Web Services (AWS) Cloud

Capgemini Connected Banking on the AWS Cloud is a hosted or utility-based ecosystem of banking products and services that enable banks to provide their customers with the best banking experiences regardless of the channel. Its pre-integrated, digital ecosystem of best-in-class banking apps does not require a costly infrastructure.

Connected Service

Activate post-purchase, real-time dialogue about automobile performance and condition with your customers: Connected Service leverages the Internet of Things (IoT) to dramatically change the relationship between you and your customers.

Consumer Lending & Mortgages

The key to lending lies in providing credit to the right customer at a competitive rate, while complying with local regulations. Your systems and applications should not only propel the business but also enable you to develop enduring customer relationships and to meet the evolving needs of your customers and an increasingly global marketplace.

Consumer-Driven Supply Chain for Consumer Products and Retail

Consumer product and retail supply chains are being driven by consumer demands more than ever, with educated and digitally savvy consumers pressing companies toward customization, transparency and tailored delivery. Our consumer-driven supply chain offer allows companies’ supply chains to be more connected, intelligent, scalable and rapid in the form of a value network—realizing greater market and finance performance, while being able to quickly respond to multiple simultaneous demands.

Contract Vehicles

Capgemini utilizes the following contract vehicles to do business with federal, state and local government agencies.

Core Policy Processing Services

Helping P & C insurers innovate, implement and industrialize

CRM Modernization for Financial Services

With hundreds of implementations across multiple industries, our expertise in Siebel and Salesforce applications is unparalleled. Our structured approach enables accelerated processes, metadata, and data migration from Siebel to Salesforce for financial service firms.

CRM Modernization Services

Following a migration assessment, a proven, low-risk approach is utilized to deploy optimal business processes to accelerate the value of your CRM investments. Our expertise in Siebel® and Salesforce® helps you avoid the common pitfalls of system migrations. You benefit from cloud-based performance and flexibility with Salesforce.

Cross Border Payments

Explore how your bank can achieve near-instantaneous settlement and operates in real time using blockchain.

Customer Communications Management

Turn costs into competitive advantage by transforming your customer communications management systems into integrated digital publishing capabilities.

Customer Facing Digital Business Processes

Intelligent business process management system is critical to support your customers digital journey and enable you to be more agile, deliver faster and more situational decisions, as well as achieve substantial cost savings.

Customer Insights

Understanding what your customer actually cares about and why they care about it is the shortest route to relevance.

Customer Value Analytics for Banking and Capital Markets

Understand your customers, markets, business opportunities, and risks; gain insights to your customer behavior and support meaningful engagements across channels.

CustomerConnect Retail

The behavior of today’s typical customer presents a huge challenge for retailers – whether they are sharing experiences across social channels, or even just asking questions that involve different departments. The same behavior also creates huge opportunity for retailers and Capgemini can show you the way

Cybersecurity & Risk

Neue Wege zu Kontrolle & Sicherung Ihrer Anlagen. Nur ein präventiver und progressiver Ansatz wird Sie vor immer komplexeren Bedrohungen schützen.

Cybersecurity Consulting und Audit

Technologien aus den Bereichen Social, Mobile, Analytics und dem Internet der Dinge (SMACT) machen das Digital Enterprise heutzutage zunehmend anfälliger für Cyberattacken.

Data Management with Informatica

Capgemini is one of the world’s pre-eminent Informatica system integrators. Our jointly-developed data management solutions help meet the demand from organizations to deliver cost-effective solutions that will allow effective data management and derive deeper insights.

Data Quality Assurance Platform for Financial Institutions

Capgemini can help your financial institution establish a cost-effective, tailored Data Quality Assurance platform using standard tools, techniques and best practices.

Defense Systems

Capgemini’s defense systems solutions address the exponential growth of information systems operability and massive electronic information exchange. We help companies listen, analyze and search using key intelligence technology.

Der Capgemini-Effekt

Die Philiosophie von Capgemini ist, dass Technologie nichts ist ohne den Menschen dahinter. Daher arbeiten unsere Experten mit Ihren Mitarbeitern in einem gemeinsamen Team, um genau die Ziele zu identifizieren und Lösungen zu bauen, die zu Ihnen passen.

Develop a Retail Transformation Strategy

To succeed in today’s low-growth, low-margin environment, retailers need a comprehensive, transformational approach if they want to be able to respond to high-growth channels and emerging markets.


To stay competitive in today’s business environment, organizations need to move swiftly and respond to consumer demands. Capgemini’s DevOps offers the required IT agility

DevOps & Agile Services for Banking and Capital Markets

Combining DevOps with Agile development methodologies can deploy 30x more apps than traditional software development. An assessment of people, processes and technology is needed to identify the organization-specific training, tools and accelerators for adopting Agile and DevOps best practices.


Capgemini Government Solutions awarded Eagle II  Functional Category 3 – Independent Test, Validation, Verification, and Evaluation within the US Department of Homeland Security (DHS) Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) contract vehicle.

Digital & Mobile Banking

Disruption is nothing new to the Banking industry. What is new is an accelerated transformational pace spurred by evolving and ever-increasing customer expectations, government-imposed regulations, and mounting competition from nimble FinTechs.

Digital Connections Management for Utilities

Built with Salesforce Service Cloud®, Salesforce Community Cloud® and Force.com® at its core, the Digital Connection Management solution helps utility companies, reduce the cost and turnaround time for managing electrical work requests.

Digital Content Services

Adapt your digital content to a changing landscape: our Digital Content Services for telecom, media and entertainment companies bring together a powerful global workforce and partnership network to deliver the results you need.

Digital Entertainment Exchange

Gain flexibility, operating efficiency and complete control of your theatrical distribution while reducing costs and taking advantage of best practices. Digital Entertainment Exchange (DEX) is a sophisticated reporting tool for analyzing your sales and performance results

Digital eXperience Design

Build better apps through Experience Design

Digital Industrial Asset Lifecycle Management (DiALM)

For large enterprises with substantial investments in complex industrial assets, DiALM standardizes asset information on a single digital platform, empowering you to make the right decisions.

Digital Services

Nutzen Sie die Energie des digitalen Zeitalters schnell und selbstbewusst.

Digital Transformation for Tax

As tax agencies across the world strive to bring in higher revenues by ensuring individuals and businesses pay the right amount of tax, digital transformation is a critical enabler. Whether it is in response to deficit reduction programs demanding cost cutting and improved efficiency in developed countries, or a need to keep pace with evolving economies in emerging regions, embracing digital technology is a strategic priority.

Digital Transformation for Welfare and Employment Agencies

Welfare and employment agencies worldwide are facing significant challenges, from aging populations and a move to digital engagement, to policy reform and growing demand for welfare payments. In developed countries, long-established social welfare systems are under strain and often no longer fit for purpose. Emerging countries are seeking to harness economic growth to bring social development and reduce inequality.

Digital Transformation Review – Artificial Intelligence Decoded

Künstliche Intelligenz entschlüsselt: Wo wir stehen, was AI disruptiv macht und wie Experten aus Wirtschaft und Forschung die Auswirkungen auf Unternehmen einschätzen.

Digital Utilities Transformation

Generating a digital advantage. Improving customer experience, operating and business models through disruptive technologies.

Digital Workplace Transformation with G Suite

Digitalize your workplace. Radically improve performance. Partner with Capgemini to move to G Suite and join the ranks of the 2 million+ for-profit companies that have already gone Google.

Digitale Lieferkette

Systeme und Daten auf einer Cloud-Plattform standardisieren, automatisieren und integrieren, um Betrieb und Entscheidungsfindung in Echtzeit über die gesamte digitale Lieferkette zu ermöglichen

Digitalisieren Sie Ihre Architektur!

Sichern Sie Ihren langfristigen Erfolg durch Architekturmanagement. Wir transformieren Ihre IT ins digitale Zeitalter.

Disrupt with Digital


Distribution & Transportation

A wide range of consulting, technology, and outsourcing services designed to address key challenges in the distribution and transportation industry.

Diversified Lending

Diversified finance companies are operating in a high-growth, competitive environment with tremendous pressure on interest rate spreads. At the same time, increasingly sophisticated customers are demanding easy access to leases and loans, better customer service, more flexible contract terms and high-quality online tools.

Mit dem Fortsetzen des Besuchs dieser Website akzeptieren Sie die Verwendung von Cookies.

Für mehr Informationen und zur Änderungen der Cookie-Einstellungen auf Ihrem Computer, lesen Sie bitte Privacy Policy.


Cookie Information schließen