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Capgemini_research-and-insights_Drive-the-healthcare-customer-experience-with-a-one-office-mindset

Drive Healthcare Customer Experience with a OneOffice Mindset

Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini

Improving member (or patient) experience is at the heart of healthcare transformation. COVID-19 has further exacerbated the need to accelerate digital healthcare initiatives to drive consumer-centric healthcare services. However, internal silos, fragmented approaches, unclear business cases, and accumulating process debt hold us back from realizing our digital healthcare dreams.