Customer Support Rep / Call Center Rep/ Contact Center Rep/ CSR/ Call Center Agent/ Call Center Support
more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.
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is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
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Title: Customer Support Rep / Call Center Rep/ Contact Center Rep/ CSR/ Call
Center Agent/ Call Center Support
Location: Pensacola, FL
Duties and Responsibilities
phones and respond to customer requests. Identify
equipment’s and place customer orders in computer system. Provide
customers with service request and service information. Transfer
customer calls to appropriate departments / staff. Identify,
research, and resolve customer issues using the computer system. Follow-up
on customer inquiries not immediately resolved. Complete
call logs and reports. Research
on blocked or issues stuck in system. Research
identified observations from QA & Customer feedback payments. Recognize,
document and alert the supervisor of trends in customer calls. Recommend
process improvements. Other
duties as assigned.
on-the-job assistance for new employees. Other
duties as assigned
AND SKILL REQUIREMENTS
reading, writing, and arithmetic skills required. This is normally acquired
through a high school diploma or equivalent. Computer
literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the
ability to type 30 wpm.