Our track record in delivering a great customer experience with digital

Telco Operators have to deal with over-the-top competitors challenging their business models, new technology transforming their operating model and consumers asking for a more engaging customer experience. Capgemini Consulting has built an end-to-end offer portfolio to encompass all the challenges of  digital transformation for telco operators.  We can help drive strategy formulation and execution, accelerate results and transform companies based on our unique business and digital transformation capabilities.

Our service offerings comprise of:

Fast Digital Telco: In today’s digital-focused world, Communications Service Providers (CSPs) need to transform their operations to enable them to deploy flexible and targeted digital services rapidly for their customers, at any location and across any device. Those organizations able to digitize customer experience, simplify and harmonize business processes, and optimize operations will be best placed to gain competitive advantage in today’s complex and challenging business environment. Capgemini’s FAST Digital Telco, developed with Best in Class partners, is an instantly available, cloud-based, global offering to help CSPs facilitate and accelerate digital transformation.

Launching Greenfield Digital-Only OperationsA cost-effective and efficient way of responding more quickly to changing consumer demands is by launching greenfield, digital-only operations that function via a fully digital operating model (uses only digital channels for sales, customer service and information; Use digital technologies to enhance the customer experience and real-time engagement; and act as a digital test bed for the wider enterprise, where the business can test its future model for operations, marketing, sales, and service while continuing its efforts to transform the entire organization. Capgemini Consulting helps clients define and launch the entire set up.

Analytics for Telco: Based on our unique expertise and experience in analytics and supported by the team of data scientists mobilized in the Data Farm, Capgemini Consulting has built a comprehensive framework to deliver the benefits of the analytics for telecom operators, identifying the most impactful use cases and designing the operations and organization for efficient data analytics operations.

Telco Cloud: Telco operators are facing the largest and most impactful transformation of their network architecture and organization with the deployment of network function virtualization (NFV) technologies. Capgemini has developed an innovative transformation framework to support Telco operators successfully navigate their transition towards network virtualization. Thanks to our unique expertise in cloud transformation and telco processes, we have defined a framework which embraces all the critical aspects to be addressed and includes concrete and proven propositions.