Shrinking product-based profit margins, commoditization and intense global competition have compelled many executives to increasingly rely on after-sales and service operations to drive growth.
No longer considered an inevitable cost of doing business, after-sales and service can drive profit growth and customer retention when leveraged as an additional business area or division.
Our Expertise and Unique Approach
Capgemini Consulting’s service strategy and transformation approach represents a fundamental shift in how service operations are managed. Today’s companies must move away from a tactical cost center approach, and towards managing their service operations as strategic profit centers.
Service strategy and transformation ensures a comprehensive, integrated approach that comprises the following offers:
- After-market/service strategy
- Service innovation
- Integrated product/service solutions
- Global service organizations and processes
- Spare parts logistics
Track Record and Value Delivery
Capgemini Consulting has a long track record of success in helping manufacturing companies deliver the 4 key elements of their aftermarket/ service business:
- Customer value
- Competitive advantage
- Financial performance
- Product/service quality
Our various project experiences with hundreds of manufacturing clients include managing resources, including people, parts, infrastructure, services and IT, service contracts, internal and external partners, and customers. We always operate with a sharp focus on corporate goals and objectives.