The 4th World Retail Banking Report from Capgemini, ING and EFMA reveals trends Towards Global Operating Models for Long Term Strategic Value.

The World Retail Banking Report 2007 features in-depth worldwide pricing trends for the fourth consecutive year and explores how retail banks are transforming their operating models in a constantly changing and competitive marketplace. Produced by Capgemini, ING and the European Financial Management & Marketing Association (EFMA), it is based on interviews from 50 retail banks worldwide and data collected from 25 countries.

This report is also available in Japanese.