The first world insurance report from Capgemini and EFMA reveals that customer satisfaction is no guarantee for customer loyalty.

Find out how insurers are building and utilizing customer intelligence, and leveraging their distribution networks, to hone pricing and product strategies, identify, acquire and retain high-value customers, and attain business goals profitably even in mature markets. The World Insurance Report (WIR) from Capgemini and EFMA explores how insurers can achieve sustainable growth in an increasingly competitive marketplace.

Based  on in-depth research from Insurers (50), Distributors (350) and 10,000 Customers in France, Germany, Italy, the Netherlands, Spain, the U.K. and the U.S.