Improving IT operations performance by setting-up end-to-end, demand-to-invoice governance.
In the last few years, CEOs have launched parallel initiatives to streamline and industrialize their IT activities, including efforts to:
- Standardize and tool operations support processes
- Revamp business and IT relationships via ITIL and service management implementation projects; in particular through the formalization of service catalogues, service levels and service managers
- Increase focus on projects concerning IT cost analysis and charge back
Each of these initiatives brought its own added value. However, these matters have seldom been addressed in a coherent, end-to-end approach. We believe that comprehensively addressing the “demand-to-invoice” process multiplies the value added, both for the business and for IT.