Resources

digital loyalty

Loyalty Deciphered — How Emotions Drive Genuine Engagement

What are the true drivers of customer loyalty? Our latest worldwide cross sector report

open data

eGovernment Benchmark 2017 Report

Taking stock of user-centric design and delivery of digital public services in Europe

open data

Open Data Maturity in Europe 2017 Report

Open Data for a European Data Economy

digital

The Digital Talent Gap

Our joint research report with LinkedIn shows that the digital gap is widening.

AI digital

Unleashing the potential of Artificial Intelligence in the Public Sector

Will Artificial Intelligence (AI) radically change our public sector?

innovation

The Digital Utility Plant: Unlocking value from the digitization of production

Digital utility plants to unleash big improvements in production costs and environmental impact.

AI digital

Turning AI into Concrete Value: The Successful Implementers’ Toolkit

A Capgemini study of nearly 1,000 organizations implementing Artificial Intelligence highlights the growth opportunity of AI and counters fears that AI will cause massive job losses in the short term.

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