customer experience digital

Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives

Conversational commerce is an unparalleled opportunity for brands to build highly valuable and valued personal relationships at a scale previously unimaginable with consumers and using this new-found intimacy to drive brand preference and affiliation.

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Press Release October 2, 2017

Capgemini turns 50!

From 5 people to almost 200,000 – we are celebrating 50 years of passion, entrepreneurship and success.

Press Release August 29, 2017

Capgemini to develop, deploy, and maintain McDonald’s digital tech

With support from Publicis.Sapient, another global leader in consulting services, Capgemini will be McDonald’s global IT strategic provider for restaurant and digital capabilities.

Press Release June 28, 2017

8 in 10 Consumers willing to pay more for a better customer experience as big business falls short on expectations

New report from Capgemini’s Digital Transformation Institute finds positive correlation between investment in digital customer experience initiatives and customer satisfaction and willingness to spend more

Press Release June 8, 2017

Cultural issues are the number one obstacle to digital transformation as digital cultural divide widens by 7% points compared to six years ago

New report from Capgemini’s Digital Transformation Institute and Brian Solis finds a major cultural disconnect between leadership and employees

News Alert May 23, 2017

Capgemini and MIT Report Defines New Era of Collaborative Customer Exchanges

New research shows that the human element is more important than ever before


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