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8 in 10 Consumers willing to pay more for a better customer experience as big business falls short on expectations

New report from Capgemini’s Digital Transformation Institute finds positive correlation between investment in digital customer experience initiatives and customer satisfaction and willingness to spend more

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Cultural issues are the number one obstacle to digital transformation as digital cultural divide widens by 7% points compared to six years ago

New report from Capgemini’s Digital Transformation Institute and Brian Solis finds a major cultural disconnect between leadership and employees

Digital Transformation Review 10

The Digital Culture Journey: The importance of culture in digital transformation. All On Board!

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