innovation

The Discipline of Innovation

Making sure your innovation center actually makes your organization more innovative

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Featured Insights

digitalloyalty

Loyalty Deciphered — How Emotions Drive Genuine Engagement

What are the true drivers of customer loyalty? Our latest worldwide cross sector report
digital

The Digital Talent Gap

Our joint research report with LinkedIn shows that the digital gap is widening.

AI digital

Turning AI into Concrete Value: The Successful Implementers’ Toolkit

A Capgemini study of nearly 1,000 organizations implementing Artificial Intelligence highlights the growth opportunity of AI and counters fears that AI will cause massive job losses in the short term.

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consumer productscustomer engagementcustomer experienceloyaltyretail

Changing retail tastes and the subscription economy

consumer productscustomer experiencedigital marketingdigital transformation

Digital Marketing Is Dead

Marketing in a digital world is the status quo, and customer experience expectations have never been more demanding – Part 1
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