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Conversational commerce is an unparalleled opportunity for brands to build highly valuable and valued personal relationships at a scale previously unimaginable with consumers and using this new-found intimacy to drive brand preference and affiliation.
Our joint research report with LinkedIn shows that the digital gap is widening.
Realizing business value through extensive experience in Digital Strategy, Digital Transformation & Customer Experience
Discover what drives brand loyalty, and how to cultivate it, in the findings of this wide-ranging report from our Digital Transformation Institute.