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Cars Online Trend Study, April 2018

Untapped value – rethinking customer service in the automotive industry

Unlocking the business value of IoT in operations

A guiding framework for realizing the potential of the Internet of Things (IoT)

The Discipline of Innovation

Making sure your innovation center actually makes your organization more innovative

Cybersecurity Talent -The Big Gap in Cyber Protection

Eight recommendations for how organizations can bridge the cybersecurity talent gap.

Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives

Conversational commerce is an unparalleled opportunity for brands to build highly valuable and valued personal relationships at a scale previously unimaginable with consumers and using this new-found intimacy to drive brand preference and affiliation.

The Digital Talent Gap

Our joint research report with LinkedIn shows that the digital gap is widening.

Capgemini Consulting – Global Leader in Digital Transformation

Realizing business value through extensive experience in Digital Strategy, Digital Transformation & Customer Experience

Conversational Commerce: Why consumers are embracing voice assistants in their lives

Conversational commerce is an unparalleled opportunity for brands to build highly valuable and valued personal relationships with consumers and use this new-found intimacy to drive brand preference and affiliation.

Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this wide-ranging report from our Digital Transformation Institute.

Loyalty Deciphered — How Emotions Drive Genuine Engagement

What are the true drivers of customer loyalty? Our latest worldwide cross sector report

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