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Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this wide-ranging report from our Digital Transformation Institute.

Loyalty Deciphered — How Emotions Drive Genuine Engagement

What are the true drivers of customer loyalty? Our latest worldwide cross sector report

eGovernment Benchmark 2017

User-centric design and delivery of digital public services in Europe.

The Digital Utility Plant: Unlocking value from the digitization of production

Digital utility plants to unleash big improvements in production costs and environmental impact.

Turning AI into Concrete Value: The Successful Implementers’ Toolkit

A Capgemini study of nearly 1,000 organizations implementing Artificial Intelligence highlights the growth opportunity of AI and counters fears that AI will cause massive job losses in the short term.

Digital Transformation Review 10

Digital technologies allow organizations to reinvent themselves—transforming the core of the business and finding and exploiting new sources of value.

Digital Transformation Review 10

The Digital Culture Journey: The importance of culture in digital transformation. All On Board!

Digital Customer Experience

The rewards of superior digital customer experience

Our research reveals a gap between how businesses and consumers perceive the quality of their customer experience.

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