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Discover what drives brand loyalty, and how to cultivate it, in the findings of this wide-ranging report from our Digital Transformation Institute.
What are the true drivers of customer loyalty? Our latest worldwide cross sector report
Digital utility plants to unleash big improvements in production costs and environmental impact.
A Capgemini study of nearly 1,000 organizations implementing Artificial Intelligence highlights the growth opportunity of AI and counters fears that AI will cause massive job losses in the short term.
The Digital Culture Journey: The importance of culture in digital transformation. All On Board!
Our research reveals a gap between how businesses and consumers perceive the quality of their customer experience.
For the first time HMRC can see all the information they have about a taxpayer at the touch of a button.
Few companies are actually succeeding in delivering great digital customer experiences – and reaping the huge potential rewards.