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Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this wide-ranging report from our Digital Transformation Institute.

Loyalty Deciphered — How Emotions Drive Genuine Engagement

What are the true drivers of customer loyalty? Our latest worldwide cross sector report

The Digital Utility Plant: Unlocking value from the digitization of production

Digital utility plants to unleash big improvements in production costs and environmental impact.

Turning AI into Concrete Value: The Successful Implementers’ Toolkit

A Capgemini study of nearly 1,000 organizations implementing Artificial Intelligence highlights the growth opportunity of AI and counters fears that AI will cause massive job losses in the short term.

Digital Transformation Review 10

The Digital Culture Journey: The importance of culture in digital transformation. All On Board!

Digital Customer Experience

The rewards of superior digital customer experience

Our research reveals a gap between how businesses and consumers perceive the quality of their customer experience.

Business intelligence technology helps HMRC increase yield

For the first time HMRC can see all the information they have about a taxpayer at the touch of a button.

The Disconnected Customer: What digital customer experience leaders teach us about reconnecting with customers

Few companies are actually succeeding in delivering great digital customer experiences ­– and reaping the huge potential rewards.

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