Capgemini Consulting – Global Leader in Digital Transformation

Realizing business value through extensive experience in Digital Strategy, Digital Transformation & Customer Experience

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Featured Insights

Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives

Conversational commerce is an unparalleled opportunity for brands to build highly valuable and valued personal relationships at a scale previously unimaginable with consumers and using this new-found intimacy to drive brand preference and affiliation.

Loyalty Deciphered — How Emotions Drive Genuine Engagement

What are the true drivers of customer loyalty? Our latest worldwide cross sector report

The Digital Talent Gap

Our joint research report with LinkedIn shows that the digital gap is widening.

Latest from our Experts

AutomationDigital Customer ExperienceDigital ServicesMarketing - CCMedia & EntertainmentSocialTelecomUser ExperienceWeb

Is AI the Key to Curating User Generated Content?

As of 2017, 7,589 tweets are sent, 778 Instragram photos are uploaded, and 68,992 YouTube videos are watched every second on average.

Product data collaboration as a strategic enabler to drive customer engagement

As paths to purchase have become non-linear, retailers and manufacturers find it difficult to provide shoppers with the exact information and experiences around the products.

Making the Agile Connection with the Internet of Things (IoT)

Ours is a connected world. The tsunami of IoT devices has come to our homes, workplace, to industries, and to the projects we manage, to the products we create.
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