What concrete benefits are organisations really seeing from AI today? Our comprehensive research provides insights direct from the market on the real-life benefits, the best use cases, and where to invest – a successful AI implementers’ toolkit.

Benefiting from AI investment – now

Artificial Intelligence (AI) is a hot and trending topic and the perception is that many organisations are looking at AI as a technology with immense potential – but in the future.  Capgemini wanted to find out more.

We analysed more than 50 AI use cases regarding their adoption, complexity and benefits. We also surveyed senior executives from nearly 1,000 organisations around the world that are already implementing AI. We also spoke to academics, as well as AI-focused executives at global companies, start-ups and vendors, to gather a range of perspectives on AI investment.

The result?  Our research shows that AI is already starting to transform how organisations do business, manage their customer relationships and stimulate the ideas and creativity that fuel ground-breaking innovation.

Moreover, the majority of those surveyed indicate that their company has created new jobs as a result of AI technology, providing another perspective on the perception that AI will cause job losses in the short term.

Taking these findings in account, together with the work we are doing in this space with customer, we have put together a pragmatic set of recommendations to help organisations shape their AI investment decisions.

This includes a roadmap to help organisations focus on areas where AI can create the most significant impact, guided by a clear strategy and leadership for AI implementation, mature governance, and the requisite skills and data.

Discuss With Our Experts


Olivier Auliard

Expert in Insights & Data Consulting.


Marc Chemin

Expert in Insights & Data Consulting.