Artificial Intelligence

The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence

Consumers are increasingly aware and satisfied by AI-enabled experiences, but expect the human presence.


Robotic Process Automation accelerates customer onboarding and lowers costs at Business Stream

Business Stream is one of the largest water retailers in the UK. It supplies non-domestic customers with water and waste water services across Scotland and England. In advance of the opening of the English retail water market in April 2017, Business Stream acquired Southern Water’s non-household customer base, doubling the size of its business. With increased competition and a changing regulatory landscape, the company turned to Capgemini to help enhance its onboarding process for large, multi-site customers.

Understanding Digital Mastery Today

Why companies are struggling with their digital transformations

Public Sector

Crisis Management exercises help Government department develop robust crisis handling procedures for Cyber incidents

The UK’s largest public service department, serving approximately 18 million citizens, wanted to improve awareness of cyber security issues. We put in place a series of robust exercises that raised awareness and ensured that senior leadership was equipped to manage any potential multi domain security incidents.


Largest IBM Maximo deployment modernises decades-old practices at major electricity provider

The largest IBM Maximo Enterprise Digital Management implementation in Europe helps drive efficiency and improve asset management at a major UK electricity transmission and distribution network operator.

Consumer Products & Retail

Improved insight drives product innovation and increases campaign performance

A global consumer goods business was struggling with the quality of insight and research being delivered via different agencies. We were brought in to help reinvigorate the way it captured consumer insight and engaged with customers across multiple channels.

Banking Financial Services

Unprecedented transformation delivers agile new banking platform for the future

Our client, a leading bank, needed to develop a strategy to transform its operating model to address the needs of the customer. A dedicated team, working long, hard hours, helped create a new, open banking system that will deliver the future needs of the organisation and its customers.


Capgemini’s analytics enabled a UK supermarket to understand its true cost to serve

As external pressures increase within the retail sector, retailers are looking at different initiatives to sustain gross margin, with supply chain improvements frequently the first port of call.


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