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Utilities around the world are leveraging digital technologies to enhance efficiency and optimise production. Examples show impressive returns, but we wanted to understand the wider picture of the value and benefits of digital plants. We surveyed 200 senior executives in utility companies around the world with annual revenues of more than $1 billion to know about their digital plant initiatives.
Did you know that Domino’s delivered higher returns than Google, Apple, Facebook and Amazon in the last five years? Domino’s has enjoyed a steady ascent, owing in large part to its successful digital transformation.
What digital customer experience leaders teach us about reconnecting with customers
The rise of FinTechs has been a perfect storm, and Financial Services firms can innovate to address industry disruption. The report reveals some surprising insights into innovation, FinTech disruption and the new models and best practices the financial services industry is using to deal with both.
The report examines the emerging digital technologies and business models under consideration by many insurers constrained by budget considerations but also seeking to keep pace with today’s changing customer preferences.
Cloud capabilities, digitisation, and data & analytics are converging to offer insurers valuable new competencies. The continued reliance of consumers on digital technologies that support mobile apps, social networking, and on-demand services make it clear that the mass market has entered a new phase. Insurers must adapt and be dynamic, collaborative and agile to support these market changes.
Explore the key findings from the World Retail Banking Report 2017 from Capgemini and Efma.
A Capgemini study of nearly 1,000 organisations implementing Artificial Intelligence highlights the growth opportunity of AI and counters fears that AI will cause massive job losses in the short term.