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Consumers are increasingly aware and satisfied by AI-enabled experiences, but expect the human presence.
Business Stream is one of the largest water retailers in the UK. It supplies non-domestic customers with water and waste water services across Scotland and England. In advance of the opening of the English retail water market in April 2017, Business Stream acquired Southern Water’s non-household customer base, doubling the size of its business. With increased competition and a changing regulatory landscape, the company turned to Capgemini to help enhance its onboarding process for large, multi-site customers.
The UK’s largest public service department, serving approximately 18 million citizens, wanted to improve awareness of cyber security issues. We put in place a series of robust exercises that raised awareness and ensured that senior leadership was equipped to manage any potential multi domain security incidents.
The largest IBM Maximo Enterprise Digital Management implementation in Europe helps drive efficiency and improve asset management at a major UK electricity transmission and distribution network operator.
A global consumer goods business was struggling with the quality of insight and research being delivered via different agencies. We were brought in to help reinvigorate the way it captured consumer insight and engaged with customers across multiple channels.
Our client, a leading bank, needed to develop a strategy to transform its operating model to address the needs of the customer. A dedicated team, working long, hard hours, helped create a new, open banking system that will deliver the future needs of the organisation and its customers.
As external pressures increase within the retail sector, retailers are looking at different initiatives to sustain gross margin, with supply chain improvements frequently the first port of call.
Looking beyond the compliance side of GDPR