{"id":550603,"date":"2026-04-03T08:02:08","date_gmt":"2026-04-03T08:02:08","guid":{"rendered":"https:\/\/www.capgemini.com\/co-es\/?post_type=research-and-insight&#038;p=550603"},"modified":"2026-04-03T08:02:26","modified_gmt":"2026-04-03T08:02:26","slug":"transformando-las-operaciones-de-pedido-a-entrega-con-ia-agentica","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/co-es\/insights\/biblioteca-de-investigacion\/transformando-las-operaciones-de-pedido-a-entrega-con-ia-agentica\/","title":{"rendered":"Transformando las operaciones de pedido a entrega con IA ag\u00e9ntica"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/ISCO-POV_Transforming-Order-to-Delivery-operations-with-Agentic-AI_web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Business operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Transformando las operaciones de pedido a entrega con IA ag\u00e9ntica<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/Transforming-Order-to-Delivery-operations-with-Agentic-AI_ISCO-POV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><span>Descargar PoV<\/span><span class=\"type\">2 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1183208\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1183208\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-las-operaciones-tradicionales-de-pedido-a-entrega-o2d-se-enfrentan-a-una-transformacion-crucial-a-medida-que-aumentan-las-expectativas-de-los-clientes-y-las-cadenas-de-suministro-se-vuelven-mas-complejas-las-organizaciones-estan-comprendiendo-que-la-automatizacion-convencional-ya-no-es-suficiente\">Las operaciones tradicionales de pedido a entrega (O2D) se enfrentan a una transformaci\u00f3n crucial. A medida que aumentan las expectativas de los clientes y las cadenas de suministro se vuelven m\u00e1s complejas, las organizaciones est\u00e1n comprendiendo que la automatizaci\u00f3n convencional ya no es suficiente.<\/h2>\n\n\n\n<p>Muchas empresas siguen lidiando con procesos fragmentados, una gesti\u00f3n lenta de las excepciones y costos crecientes, mientras que los clientes exigen experiencias m\u00e1s r\u00e1pidas, personalizadas y fluidas.<\/p>\n\n\n\n<p>Nuestra perspectiva sobre la IA ag\u00e9ntica en O2D responde a las tendencias y desaf\u00edos que est\u00e1n reconfigurando el panorama de O2D, incluyendo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creciente demanda de hiperpersonalizaci\u00f3n<\/li>\n\n\n\n<li>Necesidad de una captura y cumplimiento de pedidos fluidos y omnicanal<\/li>\n\n\n\n<li>Interrupciones persistentes en el servicio y declive de la lealtad del cliente<\/li>\n\n\n\n<li>Presi\u00f3n por operaciones asequibles y sostenibles<\/li>\n\n\n\n<li>Disrupciones globales y volatilidad en el suministro<\/li>\n\n\n\n<li>Inflaci\u00f3n y escalada de los costos de servicio<\/li>\n<\/ul>\n\n\n\n<p>Como resultado de estas tendencias, cada aspecto de O2D est\u00e1 evolucionando: desde el dise\u00f1o de procesos y la integraci\u00f3n tecnol\u00f3gica hasta la interacci\u00f3n con el cliente y los modelos de negocio. Sin embargo, muchas organizaciones no est\u00e1n obteniendo los resultados que esperan de la automatizaci\u00f3n tradicional o de la RPA.<\/p>\n\n\n\n<p>La IA ag\u00e9ntica le ayuda a adaptarse para competir, permiti\u00e9ndole navegar ante la disrupci\u00f3n, ofrecer un servicio innovador y asequible, y superar las expectativas de los clientes. Con nuestro enfoque, usted puede lograr:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Uso eficaz de la inteligencia artificial ag\u00e9ntica en O2D<\/li>\n\n\n\n<li>Ecosistemas de cadena de suministro colaborativos y aut\u00f3nomos<\/li>\n\n\n\n<li>Cambio adaptativo que aporta valor empresarial medible<\/li>\n<\/ul>\n\n\n\n<p>Lea m\u00e1s en nuestro punto de vista.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/Transforming-Order-to-Delivery-operations-with-Agentic-AI_ISCO-POV.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Descargue el PoV<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Las operaciones tradicionales de pedido a entrega (O2D) se enfrentan a una transformaci\u00f3n crucial. A medida que aumentan las expectativas de los clientes y las cadenas de suministro se vuelven m\u00e1s complejas, las organizaciones est\u00e1n comprendiendo que la automatizaci\u00f3n convencional ya no es suficiente.<\/p>\n","protected":false},"author":499,"featured_media":550604,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":310,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[78],"theme":[310],"brand":[],"service":[155],"industry":[],"partners":[],"content-group":[],"class_list":["post-550603","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-business-operations","service-intelligent-business-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Transformaci\u00f3n de Pedido a Entrega con IA Ag\u00e9ntica | Capgemini<\/title>\n<meta name=\"description\" content=\"Capgemini impulsa operaciones de pedido a entrega con IA ag\u00e9ntica, mejorando eficiencia, precisi\u00f3n y toma de decisiones en toda la cadena.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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