{"id":530359,"date":"2024-12-16T05:53:55","date_gmt":"2024-12-16T05:53:55","guid":{"rendered":"https:\/\/www.capgemini.com\/co-es\/?post_type=research-and-insight&#038;p=530359"},"modified":"2024-12-16T05:54:10","modified_gmt":"2024-12-16T05:54:10","slug":"hora-de-subir-de-nivel","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/co-es\/insights\/biblioteca-de-investigacion\/hora-de-subir-de-nivel\/","title":{"rendered":"Es hora de subir de nivel: C\u00f3mo ganar la carrera por los clientes con experiencias superiores"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-blue-line header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Auto-CX-pov.png\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:49% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer first<\/span><\/div><\/div><div class=\"brandInfo\"><div class=\"brandLogo\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-invent.svg\" alt=\"capgemini-invent\"\/><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Hora de subir de nivel<\/h1><\/div><h2 class=\"reasearchInsightTitle\">C\u00f3mo ganar la carrera por los clientes con experiencias superiores<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Automotive-CX_POV_Time-to-level-up_Capgemini-Invent-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Descargar el informe<\/span><span class=\"type\">3 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro is-style-default\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/co-es\/?post_type=research-and-insight&amp;p=530359\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/co-es\/?post_type=research-and-insight&amp;p=530359\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">La experiencia del cliente (CX) es un factor clave de \u00e9xito para el futuro de la industria automovil\u00edstica. Las empresas centradas en el cliente ejercen una presi\u00f3n cada vez mayor sobre los fabricantes de autom\u00f3viles y moldean las expectativas de los clientes.<\/h2><p class=\"intro-para-content\">Sin embargo, en el sector de la automoci\u00f3n, incluso los principales fabricantes de equipos originales siguen esforz\u00e1ndose por ofrecer a sus clientes una experiencia integral y superior, que vaya m\u00e1s all\u00e1 del veh\u00edculo.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u00abLa carrera por los clientes se gana atendiendo a las necesidades individuales y creando experiencias personalizadas con productos y servicios relevantes para el cliente en el momento y lugar adecuados\u00bb<\/em><\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-es-hora-de-subir-de-nivel\"><strong>Es hora de subir de nivel.<\/strong><\/h3>\n\n\n\n<p>Nuestro informe, <strong>Time to level up<\/strong>, analiza en detalle la experiencia de los clientes en el sector de la automoci\u00f3n a partir de los resultados de nuestra encuesta mundial a consumidores y de las oportunidades y retos que se presentan a los fabricantes de equipos originales. La conducci\u00f3n aut\u00f3noma ofrece innumerables oportunidades para crear nuevas experiencias (de conducci\u00f3n) y aprovechar un potencial de ingresos completamente nuevo.<\/p>\n\n\n\n<p>El tiempo apremia, sobre todo porque muchos OEM de automoci\u00f3n ya est\u00e1n trabajando en la futura generaci\u00f3n de coches 2025+, en la que un nuevo sistema operativo, el software y la conectividad son cada vez m\u00e1s importantes. Las organizaciones que hacen de la experiencia del cliente una prioridad estrat\u00e9gica, se transforman en una organizaci\u00f3n de experiencia del cliente hol\u00edstica, adaptan sus procesos de desarrollo y construyen una base s\u00f3lida basada en software para impulsar nuevas experiencias, son las que marcan la diferencia decisiva en la pista de carreras.<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 45%\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\" id=\"h-esta-preparado-para-ganar-la-carrera-por-los-clientes\">\u00bfEst\u00e1 preparado para ganar la carrera por los clientes?<\/h3>\n\n\n\n<p>Ganemos juntos la carrera: Preparados, listos, \u00a1ya!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/Automotive-CX_POV_Time-to-level-up_Capgemini-Invent-2.pdf\">Descargue nuestro informe<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/11\/book-time-to-level-up.jpg?w=960\" alt=\"\" class=\"wp-image-834309 size-full\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Coautores <a href=\"https:\/\/www.linkedin.com\/in\/sarah-schneider-16940212a\/\">Sarah Schneider<\/a>, <a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?heroEntityKey=urn%3Ali%3Afsd_profile%3AACoAABmI0GsBLGu2Vrpnyn7TFy2lTGPzYpVeCOE&amp;keywords=torben%20lux&amp;origin=RICH_QUERY_SUGGESTION&amp;position=0&amp;searchId=1f37825d-aae5-4f20-94d6-758d501c5bf8&amp;sid=-W3\">Torben Lux<\/a> y <a href=\"https:\/\/www.linkedin.com\/in\/philipp-kramer93\/\">Philipp Kramer<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Customer experience (CX) is a key success factor for the future of the automotive industry &#8211; customer-centric companies are putting increasing pressure on automotive OEMs and shaping customer expectations.<\/p>\n","protected":false},"author":290,"featured_media":530360,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"54a40e34-c3c1-49e9-94de-50807100c662\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"05a1d5ff-25de-41c5-b28b-ab1bd5a4d7ba\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":239,"primary_term":"Customer 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