{"id":550252,"date":"2026-03-24T15:36:21","date_gmt":"2026-03-24T15:36:21","guid":{"rendered":"https:\/\/www.capgemini.com\/co-es\/?p=550252&#038;preview=true&#038;preview_id=550252"},"modified":"2026-03-24T15:37:07","modified_gmt":"2026-03-24T15:37:07","slug":"how-organizations-can-benefit-from-a-center-of-innovation","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/how-organizations-can-benefit-from-a-center-of-innovation\/","title":{"rendered":"How organizations can benefit from a center of innovation"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>How organizations can benefit from a center of innovation<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2026\/03\/Szymon-Rutkowski-Enterprise-Service-Management-CIS____.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Szymon Rutkowski<\/h5><h5 class=\"blog-date\">Dec 12, 2025<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=1181092\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=1181092\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n\n<h2 class=\"wp-block-heading\" id=\"h-organizations-may-have-the-technical-tools-to-drive-innovation-and-growth-but-lack-the-direction-required-to-make-the-most-of-them\">Organizations may have the technical tools to drive innovation and growth, but lack the direction required to make the most of them.<\/h2>\n\n\n<p>There needs to be a team consciously driving innovation and orchestration across the business, turning ideas into tangible outcomes.<\/p>\n\n\n<p>If an organization establishes good governance and complements this with a center of innovation \u2013 also known as intelligent orchestration \u2013 they are equipped to quickly realize pain points and develop these into a compelling business case. Embedded capability partners that include business and IT&nbsp;stakeholders are able to identify, shape, and execute value-generating innovation initiatives. Simply put, an effective center of innovation is a catalyst for new opportunities and positive impact.<\/p>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-how-orchestration-works\"><strong>How orchestration works<\/strong><\/h4>\n\n\n<p>Orchestration gives enterprises the relevant resources at the right time for changing demands and shifting workflows. Intelligent orchestration acts as a center for innovation by managing complex networks to streamline workflows, foster collaboration, and enable the creation of new value and solutions. It uses AI and automation to optimize resources, improve efficiency, and create a foundation for data-driven insights. This allows organizations to innovate faster and more effectively.&nbsp;<\/p>\n\n\n<p>Examples of orchestration could include connecting critical AI and cloud services to provide a common layer for data to be used for business intelligence; or analyzing historical performance data to predict workflow completion times, identify bottlenecks, and forecast resource needs.<\/p>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-innovation-in-practice\"><strong>Innovation in practice<\/strong><\/h4>\n\n\n<p>Take the case of Capgemini, who have created an enterprise-grade <strong>Adaptive Platform Innovation and Management (API&amp;M) <\/strong>framework for clients. This has been developed to catalyze the strategic use and impact of the ServiceNow platform for digital transformation and <a href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/enterprise-service-management\/\">enterprise service management<\/a> (ESM).<\/p>\n\n\n<p>Capgemini\u2019s API&amp;M framework has consolidated its experience in innovation, platform governance, strategic delivery, and business engagement into a single coherent operating construct, optimized for large-scale, complex organizations. Recently, an account-embedded team conducted an initial assessment, which revealed there was an innovation opportunity to modernize data to be aligned with the latest AI requirements. In response, a solution has been provided and then a set of AI agents was implemented and boosted the productivity of service management support teams.<\/p>\n\n\n<p>A center of excellence and innovation brings together the skills, technology, and momentum required to drive sustainable change in organizations. It shifts the growth conversation to the core, prioritizing excellence and optimization. Dedicated resources and supporting technology allow challenges to get addressed, fast. In an economic climate characterized by rapid change, this speed will become an asset.<\/p>\n\n\n<p>Starting small, Capgemini takes an iterative approach to your big problem, and will help you take the relevant first steps with you on the journey. Discover more about <a href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/enterprise-service-management\/\">center of innovation<\/a> and contact us for a demonstration.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Author<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2026\/03\/Szymon-Rutkowski-Enterprise-Service-Management-CIS____.jpg\" alt=\"Szymon Rutkowski\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"abrir en una nueva ventana\" href=\"https:\/\/www.linkedin.com\/in\/szymon-rutkowski-itil\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Szymon Rutkowski<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Enterprise Service Management Portfolio<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"abrir en una nueva ventana\" href=\"https:\/\/www.linkedin.com\/in\/szymon-rutkowski-itil\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Szymon Rutkowski is an offer owner within ESM portfolio, helping enterprises modernize service operations across complex, multi supplier environments. He leads market strategy, product roadmap, and value realization for platform enabled enterprise service management solutions, aligning governance, delivery, and customer outcomes. Szymon partners with cross functional teams to streamline processes, enhance user experience, and accelerate digital transformation, bringing a pragmatic, data driven approach that turns strategy into measurable impact for clients across industries and geographies.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Organizations may have the technical tools to drive innovation and growth, but lack the direction required to make the most of them.<\/p>\n","protected":false},"author":6434,"featured_media":550248,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"blog-topic":[46],"content-group":[],"class_list":["post-550252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","blog-topic-cloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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