{"id":532444,"date":"2025-03-05T03:40:34","date_gmt":"2025-03-05T03:40:34","guid":{"rendered":"https:\/\/www.capgemini.com\/co-es\/?p=532444&#038;preview=true&#038;preview_id=532444"},"modified":"2025-03-29T05:06:19","modified_gmt":"2025-03-29T05:06:19","slug":"the-operating-model-of-the-future-in-the-context-of-intelligent-automation","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/the-operating-model-of-the-future-in-the-context-of-intelligent-automation\/","title":{"rendered":"The operating model of the future \u2013 in the context of intelligent automation"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>The operating model of the future \u2013 in the context of intelligent automation<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/Maciej-Sowa_7d43aa.jpg?w=200&amp;quality=10\" alt=\"Maciej Sowa Regional Portfolio Lead - IA Delivery EMEA, Capgemini\u2019s Business Services\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Maciej Sowa<\/h5><h5 class=\"blog-date\">Oct 04, 2023<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=958018\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?p=958018&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=958018&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-the-transition-to-a-modernized-future-ready-automation-infused-operating-model-can-transform-the-organization-into-an-ecosystem-of-interconnected-components-that-can-act-as-a-strategic-driver-for-increased-productivity-reduced-costs-and-enhanced-customer-satisfaction\">The transition to a modernized, future-ready, automation-infused operating model can transform the organization into an ecosystem of interconnected components that can act as a strategic driver for increased productivity, reduced costs, and enhanced customer satisfaction.<\/h2>\n\n\n\n<p>The theme of this edition of Innovation Nation is \u201cautomation and the data-powered organization.\u201d Much is implicit in those words. Before an enterprise can become data-powered, and before it can take advantage of automation, it will probably need to be restructured both to accommodate them and to take advantage of them.<\/p>\n\n\n\n<p>This article provides some pointers to an appropriate target operating model.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The need for a connected ecosystem<\/h3>\n\n\n\n<p>The business and technology architectures of most major enterprises are large and elaborate, and the digital transformation tools businesses are introducing only adds to that complexity.<\/p>\n\n\n\n<p>Without a unified operating model, it becomes extremely difficult to govern this fragmented technological landscape effectively. Governance overheads are higher, the pace of transformation is slower, and it\u2019s hard to scale beyond simple automation or small-scale intelligent automation deployments.<\/p>\n\n\n\n<p>What\u2019s more, while a comprehensive view of technology and processes is useful, it isn\u2019t enough. The true value of digital transformation lies in treating both the organizational and technological landscape as a connected ecosystem, in which every element works in synergy. Processes, technologies, and human interactions are interlinked, creating a cohesive and efficient system that generates greater value.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">IPA-TOM \u2013 a useful frame of reference<\/h3>\n\n\n\n<p>Capgemini\u2019s approach to the creation of a connected ecosystem provides what many may find to be a useful frame of reference. It\u2019s called the Intelligent Process Automation target operating model (IPA-TOM \u2013 see Figure 1), and it provides a unified framework that integrates unique business demands and automation best practices with mature software development.<\/p>\n\n\n\n<p>The aim is to help enterprises reimagine their business models based on data, artificial intelligence (AI), and automation, and to ensure that companies are not simply adopting intelligent automation but can become truly data- and AI-driven organizations.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-small-font-size\"><em>Figure 1. High-level view of Capgemini\u2019s integrated IPA target operating model<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/10\/The-operating-model-of-the-future-\u0393Co-in-the-context-of-intelligent-automation.jpg\" alt=\"High-level view of Capgemini\u2019s integrated IPA target operating model\" class=\"wp-image-960307\"\/><\/figure>\n\n\n\n<p>IPA-TOM takes advantage of industry-standard development practices to build an ecosystem of highly interconnected tools including robotic process automation (RPA), AI, data, and analytics in a unified governance model. As a result, it can dramatically enhance data-driven opportunity management, project delivery, and knowledge management.<\/p>\n\n\n\n<p>Let\u2019s take a quick look at each of these in turn.<\/p>\n\n\n\n<p>Data-driven opportunity management becomes more feasible and efficient as the various technologies work together to provide high-quality, actionable data that can guide business decisions and strategy.<\/p>\n\n\n\n<p>In terms of project delivery, the framework streamlines the process by enabling seamless collaboration, communication, and governance, thereby reducing rework and speeding up delivery times. The unified governance model also ensures that these interconnected technologies adhere to standardized policies and practices, enhancing the overall integrity, compliance, and risk management within the organization.<\/p>\n\n\n\n<p>Finally, knowledge management. In addition to technology integration, the enhanced operating model of an organization must also incorporate elements of knowledge management such as building communities, encouraging citizen developer programs, promoting reusability, and maintaining technology catalogs.<\/p>\n\n\n\n<p>A robust knowledge management system fosters a culture of continuous learning and sharing, accelerating innovation, and increasing the collective intelligence of the organization \u2013 empowering all employees to contribute to digital transformation, and fostering a sense of ownership and engagement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reaping the rewards<\/h3>\n\n\n\n<p>The transition to a modernized, future-ready operating model can provide a strategic driver for increased productivity, reduced costs, and enhanced customer satisfaction. It can transform the organization from a rigid structure into an ecosystem of interconnected and interdependent components that can swiftly scale and adapt to changes, seizing new opportunities as they arise.<\/p>\n\n\n\n<p>The journey towards operating model modernization may be challenging, but the rewards, in terms of efficiency, scalability, interoperability, and adaptability, are too great to be ignored.<\/p>\n\n\n\n<p><em>This article is published in the new edition of our Innovation Nation magazine. Read more from our special feature on &#8220;<a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/innovation-nation-automation-and-the-data-powered-organization\" target=\"_blank\" rel=\"noreferrer noopener\">Automation and the data-powered organization<\/a>&#8221; and download the full magazine.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our expert<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/Maciej-Sowa_7d43aa.jpg\" alt=\"Maciej Sowa Regional Portfolio Lead - IA Delivery EMEA, Capgemini\u2019s Business Services\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Maciej Sowa<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Regional Portfolio Lead &#8211; IA Delivery EMEA, Capgemini\u2019s Business Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Maciej Sowa is a seasoned technology leader with deep expertise in AI, Intelligent Automation, and digital transformation. He excels in delivering innovative solutions that enhance operational efficiency and drive business value. With extensive experience in international environments and complex delivery ecosystems, Maciej is passionate about technological innovation, and delivering pragmatic business value.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>The transition to a modernized, future-ready, automation-infused operating model can transform the organization into an ecosystem of interconnected components.  that can act as a strategic driver for increased productivity, reduced costs, and enhanced customer satisfaction.<\/p>\n","protected":false},"author":499,"featured_media":532445,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ef8c363e-3678-4318-833f-4e70428fb942\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[155],"industry":[],"partners":[],"blog-topic":[156],"content-group":[],"class_list":["post-532444","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","service-intelligent-business-operations","blog-topic-business-ops"],"yoast_head":"<!-- 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