{"id":5685,"date":"2021-09-08T09:36:09","date_gmt":"2021-09-08T09:36:09","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=619960"},"modified":"2025-08-05T04:23:45","modified_gmt":"2025-08-05T04:23:45","slug":"asistencia-socialm","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/co-es\/sectores\/sector-publico\/asistencia-socialm\/","title":{"rendered":"Asistencia social"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:61% 17%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Welfare_Industry_dotcom_2880x1800px.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:61% 17%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Asistencia social<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/co-es\/sectores\/sector-publico\/asistencia-socialm\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/co-es\/sectores\/sector-publico\/asistencia-socialm\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Vivimos m\u00e1s, pero la mayor\u00eda no trabaja m\u00e1s. Para los organismos de bienestar, esto significa mantener a m\u00e1s personas con el mismo dinero de los impuestos, y al mismo tiempo satisfacer las expectativas de los ciudadanos de mejores servicios de bienestar.<br><\/h2><p class=\"intro-para-content\">Es la hora de la verdad para los organismos de asistencia social. Su prioridad es ayudar a quienes m\u00e1s lo necesitan. Sin embargo, no es tarea f\u00e1cil, dado el envejecimiento de la poblaci\u00f3n y la volatilidad del mercado laboral, a lo que no ha contribuido la pandemia mundial, que ha puesto en peligro la estabilidad financiera de muchas familias.<br><br>Los organismos de asistencia social tienen que ser m\u00e1s eficientes y, al mismo tiempo, proporcionar un acceso inclusivo a las ayudas p\u00fablicas, a menudo a los m\u00e1s vulnerables de la sociedad. En Capgemini, ayudamos a los departamentos de bienestar social a utilizar herramientas digitales y optimizaci\u00f3n de procesos para crear recorridos del cliente eficientes y f\u00e1ciles de usar, modernizar las infraestructuras heredadas y transformar de forma segura los datos de los ciudadanos en servicios inteligentes y personalizados.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">Lo que hacemos<\/h2><\/div><p><\/p><\/div><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Garantizamos un recorrido del cliente accesible y f\u00e1cil de usar<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Dise\u00f1amos, implementamos y operamos servicios ciudadanos accesibles y f\u00e1ciles de usar que abordan la exclusi\u00f3n digital en cada punto de contacto, ya sea digital o f\u00edsico.<\/p><\/div><div class=\"expander-content\"><p>Asistencia financiera para familias de bajos ingresos. Los desempleados que buscan una forma de volver al trabajo. Ayuda para personas mayores y personas con discapacidad. Las agencias de bienestar ofrecen apoyo a las personas en momentos dif\u00edciles de sus vidas. Estos ciudadanos necesitan un acceso f\u00e1cil y eficiente a servicios y apoyo.<br><br>Para las organizaciones de asistencia social, esto debe comenzar con un dise\u00f1o centrado en el ser humano que anteponga las necesidades de los reclamantes y los clientes. \u00bfC\u00f3mo pueden crear una experiencia inclusiva y sin fricciones? Trabajamos con nuestros clientes de bienestar para dise\u00f1ar servicios que funcionen para todos. Y potenciamos la eficiencia de cara al ciudadano con procesos optimizados y habilidades humanas aumentadas por la tecnolog\u00eda.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Impulsamos la eficiencia del proceso<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Ayudamos a las organizaciones de asistencia social a adoptar las herramientas digitales que necesitan para hacer m\u00e1s con menos mediante la implementaci\u00f3n de la automatizaci\u00f3n y la rob\u00f3tica.<\/p><\/div><div class=\"expander-content\"><p>Las organizaciones de bienestar tienen la oportunidad de hacer que los recursos rindan m\u00e1s con la automatizaci\u00f3n. La digitalizaci\u00f3n de los procesos libera a sus equipos para que se centren en casos complejos que necesitan un apoyo m\u00e1s personal.<br><br>Sin embargo, el desaf\u00edo para muchas agencias de asistencia social es c\u00f3mo adoptar las herramientas digitales correctas, de la manera correcta. Si bien la automatizaci\u00f3n de procesos rob\u00f3ticos (RPA) y la inteligencia artificial (IA) pueden ser transformadores, sus casos de uso deben definirse adecuadamente para garantizar que realmente permitan a los empleados hacer m\u00e1s con menos.<br><br>Manejamos el viaje completo desde la estrategia de automatizaci\u00f3n hasta la implementaci\u00f3n. Ayudamos a identificar los casos m\u00e1s sencillos que el sistema puede procesar, implementamos nuevas herramientas digitales, como la gesti\u00f3n inteligente de casos, y orientamos la optimizaci\u00f3n de procesos para servicios de bienestar eficientes.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Habilitamos servicios inteligentes basados \u200b\u200ben datos<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">M\u00e1s solicitantes de asistencia social crean m\u00e1s datos. Transformamos estos datos en la base para servicios personalizados m\u00e1s inteligentes utilizando inteligencia artificial y aprendizaje autom\u00e1tico.<\/p><\/div><div class=\"expander-content\"><p>Las agencias de asistencia social operan dentro de un ecosistema de organizaciones del sector p\u00fablico y privado que colectivamente tienen acceso a una gran cantidad de datos. Ayudamos a nuestros clientes a recopilar, procesar y compartir estos datos de manera que permitan servicios m\u00e1s personalizados y relevantes, al mismo tiempo que cumplimos con la protecci\u00f3n de datos, la seguridad y los est\u00e1ndares \u00e9ticos.<br><br>Informamos decisiones sobre casos de uso de datos automatizados y optimizaci\u00f3n de procesos utilizando rob\u00f3tica e IA. Y creamos recorridos de clientes fluidos basados en datos conectados a trav\u00e9s de m\u00faltiples sistemas administrativos.<br><br>Con informaci\u00f3n basada en datos y soluciones tecnol\u00f3gicas inteligentes, los equipos de bienestar pueden crear servicios nuevos y m\u00e1s \u00fatiles. Por ejemplo, las tecnolog\u00edas de b\u00fasqueda de empleo respaldan el asesoramiento profesional personalizado que tiene en cuenta la ubicaci\u00f3n y la experiencia del solicitante.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Modernizamos la infraestructura tecnol\u00f3gica en el bienestar<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Creamos e implementamos las plataformas tecnol\u00f3gicas seguras, estables y escalables que las organizaciones de asistencia social necesitan para una prestaci\u00f3n de servicios eficiente y centrada en el ciudadano.<\/p><\/div><div class=\"expander-content\"><p>Aunque la digitalizaci\u00f3n est\u00e1 en marcha en muchas \u00e1reas del gobierno, las tecnolog\u00edas heredadas siguen siendo una carga que debe superarse. Ayudamos a las organizaciones de asistencia social a modernizar su infraestructura y su entorno de aplicaciones, haci\u00e9ndolo m\u00e1s \u00e1gil y flexible para que los aumentos repentinos de la demanda puedan satisfacerse f\u00e1cilmente.<br><br>Al ayudar a nuestros clientes a migrar a la nube segura, tambi\u00e9n los ayudamos a abordar las preocupaciones sobre la seguridad de los datos confidenciales de los ciudadanos. Con nuestros servicios integrales de administraci\u00f3n de infraestructura para plataformas en las instalaciones y en la nube, o un h\u00edbrido de ambos, junto con nuestra red de expertos en seguridad cibern\u00e9tica global, protegemos las plataformas de bienestar del fraude, el error y la amenaza cibern\u00e9tica siempre presente.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-card-text-pic wrapperCardTextPic hero-bg-shape\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\">\n<div class=\"wp-block-cg-blocks-card-text-pic-right\"><div class=\"row card-text-pic rightCard\"><div class=\"col-md-12\"><div class=\"box--section\"><div class=\"box  row-nobleed\"><div class=\"col-lg-8 col-md-12 box-inner\"><a href=\"\/co-es\/solutions\/servicios-al-ciudadano-para-la-administracion-digital-del-manana\/\" aria-label=\"Servicios al ciudadano: Dise\u00f1o centrado en el ser humano\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><h3 class=\"titlewithLink\" data-maxlength=\"144\">Servicios al ciudadano: Dise\u00f1o centrado en el ser humano<\/h3><\/a><p class=\"box-text\" data-maxlength=\"\">Al situar a los usuarios en el centro del proceso de dise\u00f1o, somos capaces de identificar y abordar las necesidades y los puntos d\u00e9biles de los ciudadanos. El resultado es un servicio accesible, integrador y centrado en el usuario, con altos niveles de adopci\u00f3n y satisfacci\u00f3n.<\/p><div class=\"box-bottom\"><a aria-label=\"Leer m\u00e1s sobre Servicios al ciudadano: Dise\u00f1o centrado en el ser humano\" class=\"more2\" data-maxlength=\"24\" href=\"\/co-es\/solutions\/servicios-al-ciudadano-para-la-administracion-digital-del-manana\/\" target=\"\" rel=\"noopener noreferrer\" title=\"\">Saber m\u00e1s<\/a><\/div><\/div><div class=\"col-lg-5 col-md-12 box-img-wrapper\"><a href=\"\/co-es\/solutions\/servicios-al-ciudadano-para-la-administracion-digital-del-manana\/\" aria-label=\"Saber m\u00e1s sobre Servicios al ciudadano: Dise\u00f1o centrado en el ser humano\" tabindex=\"-1\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1000&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=556&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=556&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg\" class=\"box-img\" alt=\"Digital Citizen Services\" style=\"object-fit:cover;object-position:53% 46%\" loading=\"lazy\"\/><\/picture><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-wrapper-client-stories section-client-stories\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"clientblock-title\">Historias de clientes<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"slider-nav-wrapper smallDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next \" aria-label=\"Slider next\"><\/button><\/div><\/div><div class=\"slider-list\"><div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/North-Carolina-client-story-web-banner.png\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Carolina del Norte tramit\u00f3 m\u00e1s de un mill\u00f3n de solicitudes de subsidio de desempleo sin contratiempos\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/carolina-del-norte-tramito-mas-de-un-millon-de-solicitudes-de-subsidio-de-desempleo-sin-contratiempos\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">Carolina del Norte tramit\u00f3 m\u00e1s de un mill\u00f3n de solicitudes de subsidio de desempleo sin contratiempos<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>Al inicio de la pandemia en marzo de 2020, DES experiment\u00f3 un aumento masivo de reclamaciones a medida que las empresas cerraban en toda Carolina del Norte y el resto del pa\u00eds. DES contrat\u00f3 a Capgemini para implementar una soluci\u00f3n tecnol\u00f3gica modernizada que se ejecuta en AWS.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/carolina-del-norte-tramito-mas-de-un-millon-de-solicitudes-de-subsidio-de-desempleo-sin-contratiempos\/\" aria-label=\"Read more about Carolina del Norte tramit\u00f3 m\u00e1s de un mill\u00f3n de solicitudes de subsidio de desempleo sin contratiempos\"><span>Leer m\u00e1s<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2019\/08\/Capgemini_Client-Story_Successful-Code-Analysis.jpg\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"\u00c9xito del an\u00e1lisis de c\u00f3digo mediante aprendizaje autom\u00e1tico en la Agencia Federal de Empleo\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/exito-del-analisis-de-codigo-mediante-aprendizaje-automatico-en-la-agencia-federal-de-empleo\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">\u00c9xito del an\u00e1lisis de c\u00f3digo mediante aprendizaje autom\u00e1tico en la Agencia Federal de Empleo<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>Capgemini, together with the FEA systems integrator and other partners, develops a new tool to control intelligent quality assurance<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/exito-del-analisis-de-codigo-mediante-aprendizaje-automatico-en-la-agencia-federal-de-empleo\/\" aria-label=\"Read more about \u00c9xito del an\u00e1lisis de c\u00f3digo mediante aprendizaje autom\u00e1tico en la Agencia Federal de Empleo\"><span>Leer m\u00e1s<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<\/div><div class=\"slider-nav-wrapper largeDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next\" aria-label=\"Slider next\"><\/button><\/div><\/div><\/div><\/section>\n\n<section class=\"latest-insights layout-even layout-even-all-purple-cards \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Investigaci\u00f3n e insights<\/h2><\/div><div class=\"layout-two-card cards-normal\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/co-es\/insights\/biblioteca-de-investigacion\/servicios-al-ciudadano-para-toda-la-vida\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2024\/07\/Citizen-services-PoV.jpg\" alt=\"Citizen services\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/co-es\/insights\/biblioteca-de-investigacion\/servicios-al-ciudadano-para-toda-la-vida\/\" aria-label=\"Servicios al ciudadano para toda la vida\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">Servicios al ciudadano para toda la vida<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                            <a href=\"https:\/\/www.capgemini.com\/co-es\/insights\/biblioteca-de-investigacion\/informe-de-referencia-de-la-administracion-electronica-hacia-la-administracion-digital\/\" aria-label=\"Informe de referencia sobre administraci\u00f3n electr\u00f3nica 2025: En camino hacia servicios p\u00fablicos en l\u00ednea f\u00e1ciles de usar\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Informe de referencia sobre administraci\u00f3n electr\u00f3nica 2025: En camino hacia servicios p\u00fablicos en l\u00ednea f\u00e1ciles de usar<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <\/div><\/div><\/section>\n\n<section class=\"section section--expert-perspectives\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"expert-heading\">Perspectivas de expertos<\/h2><\/div><\/div><div class=\"expert-prospective-container\"><div class=\"row\"><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/trends-in-2025-for-welfare\/\" aria-label=\"Trends in 2025 for Welfare\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Public sector<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/trends-in-2025-for-welfare\/\" aria-label=\"Trends in 2025 for Welfare\"><h3 class=\"expert-subtitle\">Trends in 2025 for Welfare<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"light\" loading=\"lazy\" alt=\"Capgemini\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/themes\/capgemini2025\/assets\/images\/cg-logo-blue.svg\" \/><img decoding=\"async\" class=\"dark\" loading=\"lazy\" alt=\"Capgemini\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/themes\/capgemini2025\/assets\/images\/cg-logo-white.svg\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Capgemini<\/div><div class=\"date-text\">mar. 11, 2025<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/transforming-public-welfare-a-platform-driven-citizen-centric-future\/\" aria-label=\"Transforming Public Welfare: A Platform-Driven Citizen-Centric Future\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/PS_Welfare-Blog_dotcom-_2880x1800px_20240918.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Public sector<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/transforming-public-welfare-a-platform-driven-citizen-centric-future\/\" aria-label=\"Transforming Public Welfare: A Platform-Driven Citizen-Centric Future\"><h3 class=\"expert-subtitle\">Transforming Public Welfare: A Platform-Driven Citizen-Centric Future<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"light\" loading=\"lazy\" alt=\"Capgemini\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/themes\/capgemini2025\/assets\/images\/cg-logo-blue.svg\" \/><img decoding=\"async\" class=\"dark\" loading=\"lazy\" alt=\"Capgemini\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/themes\/capgemini2025\/assets\/images\/cg-logo-white.svg\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Capgemini<\/div><div class=\"date-text\">mar. 11, 2025<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/from-benefits-to-employment-platform-driven-services-for-real-life-work-transitions\/\" aria-label=\"From benefits to employment: Platform-driven services for real-life work transitions\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/dotcom_2880X1800_option-3.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Public sector<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/from-benefits-to-employment-platform-driven-services-for-real-life-work-transitions\/\" aria-label=\"From benefits to employment: Platform-driven services for real-life work transitions\"><h3 class=\"expert-subtitle\">From benefits to employment: Platform-driven services for real-life work transitions<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"light\" loading=\"lazy\" alt=\"Capgemini\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/themes\/capgemini2025\/assets\/images\/cg-logo-blue.svg\" \/><img decoding=\"async\" class=\"dark\" loading=\"lazy\" alt=\"Capgemini\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/themes\/capgemini2025\/assets\/images\/cg-logo-white.svg\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Capgemini<\/div><div class=\"date-text\">mar. 11, 2025<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":118,"featured_media":1000001147597,"parent":5744,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[0],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"51aa3065-e67d-40ee-ab70-f2e19fcf7542\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":false,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[121],"partners":[],"page-type":[139],"content-group":[],"class_list":["post-5685","page","type-page","status-publish","has-post-thumbnail","hentry","industry-public-sector","page-type-industry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Asistencia social | Capgemini<\/title>\n<meta name=\"description\" content=\"La seguridad social se enfrenta a grandes desaf\u00edos, una poblaci\u00f3n envejecida, o la inclusi\u00f3n digital. 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