{"id":5112,"date":"2019-01-22T15:55:00","date_gmt":"2019-01-22T15:55:00","guid":{"rendered":"https:\/\/testing.capgemini.com\/co-es\/?post_type=client-story&#038;p=5112"},"modified":"2025-03-30T03:53:07","modified_gmt":"2025-03-30T03:53:07","slug":"vopak-improves-customer-relationships-with-global-account-solution-2","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/","title":{"rendered":"Vopak improves customer relationships with global account solution"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:79% 25%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Vopak improves customer relationships with global account solution<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/BSH-client-story-case-study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Download the case study<\/span><span class=\"type\">470 KB  pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: BSH Hausger\u00e4te GmbH<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: Germany<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Industry: Manufacturing<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Capgemini implements Oracle CRM On Demand so that Vopak\u2019s international customers get consistent services and information.<\/p>\n\n\n\n<p><img decoding=\"async\" alt=\"\u201c\" src=\"\/img\/data\/quote-left.png\"> I believe that the cooperation between Capgemini and Oracle, which is an excellent one, provided us with speed and efficiency to roll out this project within eight to nine months. Looking at our future IT landscape we have a roadmap that we have developed in terms of what we believe our IT architecture should be in the years to come. <img decoding=\"async\" alt=\"\u201d\" src=\"\/img\/data\/quote-right.png\"><strong>Chris Badenhorst,<\/strong> Director Commercial Excellence &amp; Strategic Projects, Vopak<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-situation\"><strong>The Situation<\/strong><\/h2>\n\n\n\n<p>Royal Vopak N.V. had grown through acquisitions into a global provider of conditioned storage facilities for bulk liquids. Its customers \u2013 oil companies, oil traders, and chemical manufacturers \u2013 were dealing with world-wide environmental, regulatory and port requirements and required of Vopak consistent and global support. While an ERP system had been introduced in 2000 followed by key account management, Vopak wanted to globally standardize its business processes and have a single customer-facing approach, regardless of the 80 terminals in 32 countries that was providing the service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\"><strong>The Solution<\/strong><\/h2>\n\n\n\n<p>In May 2008 Capgemini was chosen to implement Oracle CRM On Demand \u2013 an innovative Customer Relationship Management (CRM) solution based on Software-as-a-Service (SaaS). The main advantage of this solution is that it can be provided over the Internet and there is low initial hardware and software investment costs to organizations, which was important to Vopak. A Capgemini team based in Europe divided the project into three separate development streams: Change Management, Global Process Design, and Configuring Oracle CRM On Demand. Oracle was involved at an account management level, providing regular technical operation, maintenance and software support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-result\"><strong>The Result<\/strong><\/h2>\n\n\n\n<p>The Oracle CRM On Demand solution was successfully implemented in April to 850 users on time and on budget. A single customer account page and data sharing has generated substantial cooperation within the organization, bringing sales and customer service together. An early review has shown that more customer issues are being tracked and their resolution is occurring faster than before. The solution met Vopak\u2019s ambitious timelines as the business transformation was aided by immediately available software, with more attention paid to change management than to software configuration. Sixty percent of resources were focused on consulting and change management with the remaining 40 percent on system configuration. With this approach, and the collaboration between Vopak, Capgemini and Oracle, the project was delivered efficiently within one year.<\/p>\n\n\n\n<p><a href=\"http:\/\/capgemini.com\/insights-and-resources\/by-video\/helping-vopak-keep-the-customer-in-focus\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to see the Vopak Success Story video<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":35,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"87da8f3b-b03d-4357-a0dd-74be573b53e3\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-5112","client-story","type-client-story","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vopak improves customer relationships with global account solution - Capgemini Colombia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vopak improves customer relationships with global account solution\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Colombia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-30T03:53:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/\",\"url\":\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/\",\"name\":\"Vopak improves customer relationships with global account solution - Capgemini Colombia\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/co-es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg\",\"datePublished\":\"2019-01-22T15:55:00+00:00\",\"dateModified\":\"2025-03-30T03:53:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#breadcrumb\"},\"inLanguage\":\"es-MX\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-MX\",\"@id\":\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/co-es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Client Stories\",\"item\":\"https:\/\/www.capgemini.com\/co-es\/client-story\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Vopak improves customer relationships with global account solution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/co-es\/#website\",\"url\":\"https:\/\/www.capgemini.com\/co-es\/\",\"name\":\"Capgemini Colombia\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/co-es\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es-MX\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Vopak improves customer relationships with global account solution - Capgemini Colombia","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/","og_locale":"es_MX","og_type":"article","og_title":"Vopak improves customer relationships with global account solution","og_url":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/","og_site_name":"Capgemini Colombia","article_modified_time":"2025-03-30T03:53:07+00:00","og_image":[{"url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/","url":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/","name":"Vopak improves customer relationships with global account solution - Capgemini Colombia","isPartOf":{"@id":"https:\/\/www.capgemini.com\/co-es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg","datePublished":"2019-01-22T15:55:00+00:00","dateModified":"2025-03-30T03:53:07+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#breadcrumb"},"inLanguage":"es-MX","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/"]}]},{"@type":"ImageObject","inLanguage":"es-MX","@id":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#primaryimage","url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg","contentUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/08\/Capgemini_Client-Story_Utility-leader-builds-cybersecurity-powerhouse.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/co-es\/"},{"@type":"ListItem","position":2,"name":"Client Stories","item":"https:\/\/www.capgemini.com\/co-es\/client-story\/"},{"@type":"ListItem","position":3,"name":"Vopak improves customer relationships with global account solution"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/co-es\/#website","url":"https:\/\/www.capgemini.com\/co-es\/","name":"Capgemini Colombia","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/co-es\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"es-MX"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Vopak improves customer relationships with global account solution","url":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Colombia","logo":""},"keywords":[],"dateCreated":"2019-01-22T15:55:00Z","datePublished":"2019-01-22T15:55:00Z","dateModified":"2025-03-30T03:53:07Z"},"rendered":"<meta name=\"parsely-title\" content=\"Vopak improves customer relationships with global account solution\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/co-es\/news\/client-stories\/vopak-improves-customer-relationships-with-global-account-solution-2\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-pub-date\" content=\"2019-01-22T15:55:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/co-es\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Colombia","distributor_original_site_url":"https:\/\/www.capgemini.com\/co-es","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/co-es\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/client-story\/5112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/types\/client-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/users\/35"}],"version-history":[{"count":3,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/client-story\/5112\/revisions"}],"predecessor-version":[{"id":534921,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/client-story\/5112\/revisions\/534921"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/media?parent=5112"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/tags?post=5112"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/brand?post=5112"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/service?post=5112"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/industry?post=5112"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/partners?post=5112"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/country?post=5112"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/co-es\/wp-json\/wp\/v2\/content-group?post=5112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}