Seamless Customer Experience Across All Communication Channels
Statistics around customer experience show a clear opportunity for insurers. And with more than 80% of consumers looking for information on insurance online, opportunities to attract new customers has never been so good.
Conversely, it’s also clear that a failure to provide the right information and customer experience will drive potential customers away to competitors who do.
But it’s not just about revenue assurance enhancement. Executed well, the Insurance All Channel Experience delivers both revenue and cost benefits and also reduces the insurer’s risks.