Client Service Manager-FMCG & Retail

Client Service Manager-FMCG & Retail

Location: Shanghai, China


Roles & Responsibilities:

  • Maintain client relationship with delivery and project managers, fielding client inquiries and resolving client complaints.
  • Demand creation and tracking, directing and controlling the processing and fulfillment of requests
  • Analysis of the existing practices of an account and make recommendations for improvements.
  • SPOC for people management for the client
  • Review financial statements, evaluating competitors, and analyzing business practices. With the deep dive of client understanding, CSM may suggest a new business model or technical solutions by support from solution delivery team, prepare recommendations and present to the client.


  • Have good understanding for cooperation IT portfolios (CRM/ERP/SCM/MES/HCM etc.) and corporate IT project delivery lifecycles (Design/Build/Testing/Deploy etc.).
  • Fluent English skill is required as must. Oversea working or academy experience, or proven experience in English working environment.
  • Demonstrated go-to-market or project management experience in Retail or Consume Products is must.
  • Business Development experience, such as pre-sales technique support, participate corporate IT project biding, able to build solution proposal independently or integrate from another expert.
  • Digital experience (eCommerce, To C, WeChat etc) as plus

If you would like to apply,  please contact Wang Teresa


联系电话:021-6182 2715


四月 18, 2019




Bacholar's degree