Delivering Electronic Government to Citizens and Business Users in Ireland

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The Reach Agency collaborates with Capgemini to exploit the principles of Service-Oriented Architecture

“Capgemini consultants have supported Reach in ensuring the Public Service Broker
is built in line with the principles we expected by working in close co-operation
with our own staff, not only giving us assurance, but helping our own staff to

Oliver Ryan, Director, The Reach Agency

The Situation

The Irish Government recognized that if it was to successfully deliver e-Government
it needed to provide a common access point with the necessary infrastructure in
order to make access to e-Government services as straightforward and secure as

The Solution

To achieve this, The Reach Agency was established and to help fulfil its objectives,
contracted Capgemini to work in partnership with them to provide a wide range
of consulting and technology services to manage and assist in the implementation
of a program to procure and successfully launch the Public Service Broker (PSB).

The Result

The procurement of the PSB was achieved on the basis of a clear and concise set
of requirements that were well documented. It enabled an effective procurement
process to be executed based on transparent criteria-based evaluations. This required
considerable Cross-Departmental facilitation to achieve the necessary support,
buy-in and understanding in order to allow the procurement to occur.

Following this, it enabled Reach to deploy a Technical Authority Group (TAG)
to ensure that development was aligned to the principles that the Departments
had agreed to. The TAG was also tasked with continuing development of the necessary
Interoperability Standards to ensure that when the PSB went operational, Departments
(the service providers) could easily utilize the PSB to deliver their services.


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