{"id":560161,"date":"2026-06-15T07:15:56","date_gmt":"2026-06-15T07:15:56","guid":{"rendered":"https:\/\/www.capgemini.com\/ch-en\/?post_type=research-and-insight&#038;p=560161"},"modified":"2026-06-19T07:29:34","modified_gmt":"2026-06-19T07:29:34","slug":"adm-reimagined-for-the-age-of-agentic-ai","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/ch-en\/insights\/research-library\/adm-reimagined-for-the-age-of-agentic-ai\/","title":{"rendered":"ADM, reimagined for the age of agentic AI"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-Page-Banner-2.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:72% 65%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Agentic AI<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">ADM, reimagined for the age of agentic AI<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Agentic-ADM-POV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download PoV<\/span><span class=\"type\">2 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1226980\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1226980\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-traditional-adm-needs-a-rethink\">Traditional ADM needs a rethink<\/h2>\n\n\n\n<p>Traditional application development and maintenance (ADM) no longer serves merely as a support function. Designed for stability and control, it can\u2019t keep pace with modern enterprise demands, where applications are central to growth, change is constant, and expectations only get faster. Measuring success through tickets and service level agreements (SLAs) creates a disconnect between IT performance and business value. This leaves organizations constrained by run costs and limited capacity for innovation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-new-technologies-enable-better-business-aligned-it-operations\">New technologies enable better business-aligned IT operations<\/h3>\n\n\n\n<p>Agentic artificial intelligence (agentic AI) introduces a fundamentally new ADM operating model. By deploying autonomous, orchestrated AI agents across the software development lifecycle (SDLC), support moves from reactive to proactive, intelligent operations. This replaces fragmented automation with continuous learning and enables human-supervised autonomy at scale. Performance is reframed around experience and outcomes through experience level agreements (XLAs). The result is a more adaptive and value-driven approach to managing applications.<\/p>\n\n\n\n<p>In this point of view, explore how agentic AI transforms ADM from a cost center into a strategic growth engine, aligning IT with business outcomes and building the foundation for continuous, AI-led transformation at scale.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>ADM, reimagined for the age of agentic AI<\/p>\n","protected":false},"author":440,"featured_media":560162,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"Agentic 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