{"id":559253,"date":"2026-05-12T06:47:08","date_gmt":"2026-05-12T06:47:08","guid":{"rendered":"https:\/\/www.capgemini.com\/ch-en\/?post_type=event&#038;p=559253"},"modified":"2026-05-20T09:32:23","modified_gmt":"2026-05-20T09:32:23","slug":"agentforce-world-tour","status":"publish","type":"event","link":"https:\/\/www.capgemini.com\/ch-en\/news\/events\/agentforce-world-tour\/","title":{"rendered":"Agentforce World Tour"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ch-en\/wp-content\/uploads\/sites\/44\/2026\/05\/Agentforce_World_Tour_NoText_V2.jpeg\" class=\"header-img header-img-d\" alt=\"Agentforce World Tour\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Event<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Agentforce World Tour<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Come and talk with us about what\u2019s changing and what comes next<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><div class=\"infoWrapper blueColor\"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Date: June 16, 2026<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Location: Kongresshaus, Zurich (Switzerland) | 8:00 &#8211; 19:00<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Format: No slides. No pitches. Real conversations.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ch-en\/?post_type=event&amp;p=559253\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ch-en\/?post_type=event&amp;p=559253\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<p>AI agents, new revenue models, changing architectures, a lot is happening at once in the Salesforce ecosystem. At the Zurich stop of the Agentforce World Tour, our booth is a place to slow things down a bit and have real conversations about what all of this actually means in practice.<\/p>\n\n\n\n<p>No slides, no pitches. Just discussions based on hands\u2011on experience, honest lessons learned, and the questions we\u2019re all currently dealing with. Whether you want to dive deep into a specific topic or simply explore what\u2019s changing around Salesforce and AI, we\u2019d love to talk.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/reg.salesforce.com\/flow\/plus\/wtzurich26\/landing\/page\/home?d=701ed00001EU82o\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Register now<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit is-align-center\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"col-12 col-md-8\"><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Agentforce\u00a0&amp; Agentic AI<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Agents Are the New Workforce.\u00a0Now What?\u00a0<\/p><\/div><div class=\"expander-content\"><p>It\u2019s\u00a0becoming increasingly clear that agents are not just assistants anymore.\u00a0They\u2019re\u00a0turning into a new kind of workforce: autonomous, always on, and capable of acting across systems.\u00a0<br>\u00a0<br>The interesting questions now\u00a0aren\u2019t\u00a0if agents will be everywhere, but how we interact with them. Where do humans step in? How do you manage and supervise more than one agent? And what does the interaction layer look like when your \u201cusers\u201d are people and AI agents working side by side?\u00a0<br>\u00a0<br>At our booth, we focus on this next layer: how\u00a0Agentforce\u00a0fits into a world of many agents, how orchestration and oversight\u00a0work in reality, and\u00a0what organizations should start thinking about today if they\u00a0don\u2019t\u00a0want to redesign everything later.\u00a0<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Headless360\u00a0<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Rethinking Salesforce in an AI-First World\u00a0<\/p><\/div><div class=\"expander-content\"><p>As AI agents become first\u2011class consumers of data, the way we use Salesforce is naturally evolving.\u00a0More and more, Salesforce is becoming a powerful backend for customer data, business logic, and intelligence, not just a set of UIs.\u00a0<br>\u00a0<br>We often refer to this as Headless 360. At the booth,\u00a0we\u2019re\u00a0happy to talk about what that means in practical terms: decoupling experiences from core capabilities, enabling agents and external platforms to work directly with Customer 360 data, and\u00a0still keeping\u00a0governance, consistency, and trust intact.\u00a0<br>\u00a0<br>If\u00a0you\u2019re\u00a0rethinking your Salesforce architecture, or feeling that traditional assumptions no longer quite fit, this is a great topic to explore together.\u00a0<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Agent use case\u00a0<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Inside Salesforce and\u00a0beyond\u00a0<\/p><\/div><div class=\"expander-content\"><p>Everyone talks about agents.\u00a0Fewer people talk honestly about where they actually work.\u00a0<br><br>We spend a lot of time experimenting with, building, and integrating agent use cases, both natively within Salesforce and across external platforms connected to it. At the booth,\u00a0we\u2019re\u00a0happy to walk through concrete examples, discuss what delivers value today, and where expectations need to be adjusted.\u00a0<br><br>This is also an open space to bring your own ideas or challenges. Sometimes the most useful conversations start with \u201cwe\u2019re thinking about doing\u2026\u201d and seeing where that leads.\u00a0<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Agentforce\u00a0Revenue &amp; Subscription Management\u00a0<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Making the Shift to Recurring Business, for Real\u00a0<\/p><\/div><div class=\"expander-content\"><p>Moving from one\u2011time sales to subscription, usage\u2011based, or hybrid models is not just a commercial\u00a0decision,\u00a0it\u2019s\u00a0a structural shift that\u00a0impacts\u00a0products, processes, systems, and teams.\u00a0<br>\u00a0<br>What we appreciate about Salesforce Revenue &amp; Subscription Management is that\u00a0it\u2019s\u00a0designed for this reality. It covers the full lifecycle: product and price models, configuration, contracts, billing, changes over time, renewals, and upgrades, all\u00a0in\u00a0one platform.\u00a0<br>\u00a0<br>At our booth, we like to talk less about the theory and more about the experience. Where companies usually struggle. What tends to get\u00a0underestimated.\u00a0How you can evolve step by step instead of trying to transform everything at once. And how Salesforce already has the capabilities to support this shift without building fragile, custom solutions around it.\u00a0<br>\u00a0<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Orchestrating It All with MuleSoft\u00a0<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">When Agents, Systems, and Data Need to Work Together\u00a0<\/p><\/div><div class=\"expander-content\"><p>As agents multiply and\u00a0architectures become\u00a0more distributed, orchestration becomes one of the hardest problems to solve.\u00a0<br>\u00a0<br>We often discuss MuleSoft as an Agent Fabric, a way to connect agents, Salesforce, and external systems through events, APIs, and governed integrations. This is less about one specific product feature and more about enabling scalable, reliable collaboration across many moving parts.\u00a0<br>\u00a0<br>If\u00a0you\u2019re\u00a0thinking about how to keep control, visibility, and flexibility as AI and automation expand, this is a conversation worth having.\u00a0<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-let-s-nbsp-talk-nbsp\">Let\u2019s&nbsp;talk&nbsp;<\/h3>\n\n\n\n<p>Most importantly, our booth&nbsp;isn\u2019t&nbsp;about pushing one message.&nbsp;It\u2019s&nbsp;about listening, exchanging ideas, and exploring what makes sense for your context.&nbsp;<\/p>\n\n\n\n<p>Architecture questions, AI ambitions, Salesforce roadmap concerns, revenue challenges,&nbsp;or simply curiosity about&nbsp;what\u2019s&nbsp;coming next,&nbsp;you\u2019re very welcome.&nbsp;<\/p>\n\n\n\n<p>Stop by, grab some coffee, and&nbsp;let\u2019s&nbsp;talk. (and&nbsp;maybe you&nbsp;can even win something&#8230;).&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/reg.salesforce.com\/flow\/plus\/wtzurich26\/landing\/page\/home?d=701ed00001EU82o\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Register now<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Come and talk with us about what\u2019s changing and what comes 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