Across Italy, Spain, and Portugal – the three countries that together constitute the Southern EU in this report – one of the most significant trends over the last year has been digital transformation. In almost every sector, organizations are finding they need to build new customer journeys, and hence to create new processes, or to re-engineer existing ones. All of this places fresh demands not just on IT development and support teams, but also, and specifically, on those responsible for quality assurance (QA) and testing. For example, we’re seeing increased testing activity for mobile apps, especially in the form of crowd-testing. We expect to see further growth over the coming year in this area.
Download your copy of the Southern Europe pull out of the World Quality Report 2019-20 to learn more.