We are looking for a Service Delivery Manager
On our teams, everyone counts – and we want your unique way of thinking.
You bring the talent, and we’ll provide the rest!
Sharp and focused?
Interested in working with technology to better business?
Positive, creative, with a can-do attitude?
Flexible, open-minded, not afraid to take charge?
Highly collaborative yet results oriented?
Eager to learn and develop in a multicultural environment?
What you can expect from us.
Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
As owner of the escalation process, You will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Drive internal and third party service review meetings covering performance, service improvements, quality and processes
You will act as an Output Management System expert that can coordinate the activities around the go-live and initial operation phase of the Isis Papyrus based on OMS system.
What we expect from you.
You have an Output Management System implementation experience (i.e. Papyrus, GMC, OpenText, Kofax ) and you are able to coordinate the activities around the go-live and initial operation phase of Isis Papyrus based on OMS system
You have Project management or Service Delivery Management experience
You speak English fluently. German is a big asset
An insurance experience is a plus
Interested? We should talk!
Take your chance and apply now to email@example.com
Starting date: ASAP.
Location: ZurichJetzt bewerben