Technical Specialist - ServiceNow

About Capgemini

With more than 180,000 people in over 40 countries,
Capgemini is a global leader in consulting, technology and outsourcing
services. The Group reported 2015 global revenues of EUR 11.9 billion. Together
with its clients, Capgemini creates and delivers business, technology and
digital solutions that fit their needs, enabling them to achieve innovation and
competitiveness. A deeply multicultural organization, Capgemini has developed
its own way of working, the Collaborative Business Experience™, and draws on
Rightshore®, its worldwide delivery model.

Learn
more about us athttp://www.capgemini.com/.

Rightshore® is a trademark belonging to Capgemini.

Capgemini is an Equal Opportunity Employer encouraging
diversity in the workplace. All qualified applicants will receive consideration
for employment without regard to race, national origin, gender identity/expression,
age, religion, disability, sexual orientation, genetics, veteran status,
marital status or any other characteristic protected by law.

This is a general description of the Duties,
Responsibilities and Qualifications required for this position. Physical,
mental, sensory or environmental demands may be referenced in an attempt to
communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment
opportunity, Capgemini will consider reasonable accommodations that might
involve varying job requirements and/or changing the way this job is performed,
provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights
as an Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Work Location: Stamford, CT

Job Description

Expert on industry best practices for
Service Desk processes, including Service Catalog and Request ManagementExpert on industry best practices for
Asset Management processes, including Software licensing and HardwareExperience implementing helpdesk tools
such as Remote control & chat and integrating with Service-NowExperience implementing auto discovery
tools (desktop and data center) and integrating with Service-NowDeep understanding of Service-Now tool
with large implementation experienceStrong relationship management and
business analyst skillsStrong process and project management
skillsPreferred: ITIL v3 certification