Team Lead - Customer Support Rep/ Call Center Rep/ CSR / Call Center Agent/ Customer Service Rep

About Capgemini

With more than 180,000 people in over 40 countries,
Capgemini is a global leader in consulting, technology and outsourcing
services. The Group reported 2015 global revenues of EUR 11.9 billion. Together
with its clients, Capgemini creates and delivers business, technology and
digital solutions that fit their needs, enabling them to achieve innovation and
competitiveness. A deeply multicultural organization, Capgemini has developed
its own way of working, the Collaborative Business Experience™, and draws on Rightshore®,
its worldwide delivery model.

Learn more about us atwww.capgemini.com.

Rightshore® is a trademark belonging to Capgemini.

Capgemini is an Equal Opportunity Employer
encouraging diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation, genetics,
veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties,
Responsibilities and Qualifications required for this position. Physical,
mental, sensory or environmental demands may be referenced in an attempt to
communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment
opportunity, Capgemini will consider reasonable accommodations that might
involve varying job requirements and/or changing the way this job is performed,
provided that such accommodations do not pose an undue hardship.

Click the following link for more information on
your rights as an Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Job Title: Customer
Support Rep / Call Center Rep/ CSR / Call Center Agent/ Customer Support

Job Location: Pensacola, FL

Duration: Full time

Skills Required

1 -2 years Experience in
international BPO, specifically in a Voice and Email Handling processHandle customer issues,
coordinate with different functions, ticket managementGood Customer Service
skillsWilling to work in 24/7
environmentStrong analytical skills