Systems Engineer – Service Desk

Work Location: Grand Rapids, MIJob Description:• Any Degree with 3 - 6 years’ experience in IT Industry with Good verbal & written communication skills having following skills. • Technology - Windows, Linux & UNIX Identifies system problems. • Performs necessary system repairs. • Escalates problems and issues to a higher level of support. • Processes timely and accurate information to ensure compliance with warranty requirements of vendors. • Provides solutions using specific product knowledge, system utilities, and operating environment. • Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies. • Represents Company in a professional and businesslike manner and communicates effectively with customers and associates. • Installs, tests, and repairs computer systems at customer site. • Install, configure, upgrade, diagnose and resolve problems on peripheral devices. • Education and training for special applications, new operating systems, shrink-wrap Microsoft Office products. • Provide assistance to personnel traveling with various connection problems or with other required support. • Conference Room support • VPN Support Password Assistance • 1st Level Hardware diagnosis and triggering requests for break/fix repairs Assist with data backups – sometimes holding the backup until verification that replacement drive or systems is restored properly • Minimize the downtime associated with software/hardware problems. • Enhance productivity