Senior Systems Engineer - Deskside Engineer

Job
Location: San Antonio, TX

End
user computing support handling Level1/2/3 support for desktop/ laptop and
peripheral in the IT landscape.

6+
years of hands on experience in the similar role. Proficient in handling IMAC
requests, security administration tasks, Level 1/2 troubleshooting for
Desktop/Laptop/Printers etc.

Job
Description:

Strong
problem solving and process improvement skills Outstanding interpersonal
effectiveness;

strong
communication skills both verbal and written Ability to document and drive
processes around support procedures

Awareness
of audit and compliance related issues and management of open corrective
actions Strong commitment to a cooperative team approach.

Role:
Adherence to Process, Policy & Procedures Meeting and exceeding client
Service Levels MCITP/MCP/MCSE or any desktop certifications preferred

Handle
desktop/laptop calls and basic network printer trouble shooting Hands on
experience on remote management tools Hands
on level 2 experience in Operating Systems (Win XP/ Win7), MS outlook
troubleshooting is mandatory, antivirus. Sound
knowledge in MS office 2010 & outlook troubleshooting. Excellent
knowledge on Microsoft OS and software support [Like Windows XP & 7, MS
office suites] Knowledge
in Networking and applications support (WI-FI, VPN) Should
be able to troubleshoot problems independently, provide resolutions and prepare
SOP?s Knowledge of Iphone troubleshooting, Knowledge of Antivirus &
troubleshooting. Knowledge
of Video conferencing. Knowledge on technologies like Windows 2008 server,
Exchange 2010, VMware, AD,DNS,DHCP, Antivirus server etc. Basic
troubleshooting of router, LAN / WAN configuration, port testing, & link
testing for network connectivity. Installing
and configuring computer hardware, software, systems, networks, printers,
scanners and more talking to clients and computer users to determine the nature
of problems investigating, diagnosing and solving computer software and
hardware faults Setting
up and configuring new laptops and desktops Install authorized software to
laptops and desktops Ensuring
security and upgrades are applied and kept up to date on desktops and laptops Antivirus
installation to all desktops and laptops Fault-finding
to laptops and desktops Support the following technologies: Microsoft Office
2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP,
desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN
connectivity and others as assigned. Smart, Energetic, Good
written and oral communication skills Willing to work in 24x7 environment Should
have good understanding about the ITIL framework.