Senior Associate - Storage

Work
Location: Salt Lake City, UT

Desired
skills and responsibilities:

EXPERIENCE: 4+ years

WORK
LOCATION: Salt Lake City Skills

Comfortable
in Unix shell Experience
in medium to large IT infrastructure across multiple datacenters Good
understanding of enterprise level change, incident, and problem management
process. Effective
communication, analytical, and troubleshooting skills One
or more of following are helpful: Netapp, EMC SAN (VNX, CX, VMAX), Hitachi SAN
Responsibilities Day
to day operational support of storage and backup environments: Netapp, EMC VNX
and VMAX, Hitachi HDS, EMC Networker Monitor
ticket queue to identify and resolve production issues Provide
client support related to storage and backups via email and phone, escalating
as necessary Work
with global team, taking and providing warm handover to ensure continuity of
issue resolution Work
with platform vendors to pursue issue resolution Potential
cross training with other platforms: Unix, Windows, Database, Network, Voice